Job overview

The Admissions Officer will work as part of an administrative team to support the multidisciplinary clinical and administrative teams in delivering a high quality administration service, a positive patient experience and the highest levels of customer service.

The post holder is responsible for the proactive and autonomous management of patient pathways, ensuring all patients are managed in line with the Trust’s Access Policy, RTT (18-week) and 2WW cancer pathways. This includes prioritising and scheduling patients based on clinical urgency, waiting time targets and service capacity.

The role requires independent judgement to manage waiting lists, identify and mitigate potential RTT breaches, and ensure all onward pathway actions are completed, including accurate pathway linking and data quality. The post holder contributes to the effective utilisation of clinic and theatre capacity through coordination of consultant patient lists.

Main duties of the job

• To independently manage and prioritise patient booking and waiting list activity, ensuring optimal use of clinic and theatre capacity while balancing clinical urgency, RTT targets and service demands.
• To coordinate and manage consultant-specific patient lists, liaising directly with consultants and clinical teams to ensure appropriate prioritisation and scheduling of patients.
• To schedule patients and manage workqueues in line with standard operating procedures, while applying judgement to adjust priorities based on patient need and pathway requirements.
• To monitor and review patient pathways using Patient Tracking Lists, identifying next steps and taking appropriate action to progress patients in line with clinical need and access targets.
• To identify potential and actual RTT breaches and take appropriate action, including escalation where required.
• To interpret and apply Trust Access Policy and national RTT guidelines to ensure pathways are managed correctly.
• To identify pathway issues and suggest improvements to patient flow and pathway tracking processes.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.