Crynodeb o'r swydd
- Prif leoliad
- Admin
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Rhan-amser - 20.25 awr yr wythnos
- Cyfeirnod y swydd
- 197-HF6909
- Cyflogwr
- Lewisham and Greenwich NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Queen Mary's Hospital - Sidcup
- Tref
- Sidcup
- Cyflog
- £24,625 - £25,674 per annum pro rata plus HCAS (pro rata for part time)
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 19/06/2025 23:59
Teitl cyflogwr

Team Administrator
Band 3
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Trosolwg o'r swydd
We are looking for someone who can work both unsupervised and as a team member. The purpose of this role is to provide administrative support to our clinicians and their teams.
The post holder will be required to have a flexible approach to work, act in a professional manner at all times and demonstrate good problem-solving skills, knowledge of Microsoft Office and a good telephone manner/customer service skills.
Prif ddyletswyddau'r swydd
To provide an efficient, high quality comprehensive administrative support
To act as a central point of information and communication for the Diabetes and Dermatology clinical teams.
To greet patients on arrival to the Diabetes Unit at Queen Mary’s Hospital, Sidcup
To attend and depart patients, arranging follow-up appointments as necessary following their attendance
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
Gweithio i'n sefydliad
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
To produce correspondence and reports by the use of audio transcription technology.
To file clinic letters into case notes and ensure that all details are enclosed following clinics.
To provide comprehensive administrative, clerical and audio typing support to Consultants and their teams.
To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To maintain filing systems that facilitates the effective running of the department.
To cross cover within the team, including periods of absence and high demand.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and their families.
To open, date stamp and distribute post as requested.
To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.
To file investigation results in appropriate health records and draw relevant Medical Secretary’s attention to all incoming results as necessary.
To identify and escalate issues to the relevant senior as and when the issue arise.
To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times
Manyleb y person
Knowledge and Skills
Meini prawf hanfodol
- Clear handwriting, spelling, grammar & numeracy
- Ability to demonstrate good interpersonal, oral, and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
- Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
- Demonstrate an understanding and respect for confidentiality.
Qualifications and Training
Meini prawf hanfodol
- GCSEs or equivalent
Meini prawf dymunol
- ECDL
Experience
Meini prawf hanfodol
- Significant secretarial and/or administrative experience.
- Computer skills and a willingness to learn new software packages.
- Knowledge of managing RTT access targets and waiting lists
- Good telephone manner
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Isabelle Salami
- Teitl y swydd
- Associate Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07502623523
Rhestr swyddi gyda Lewisham and Greenwich NHS Trust yn Gwasanaethau gweinyddol neu bob sector