Job overview

Thank you for your interest in the Healthier Lifestyle Service Administrator for the Healthier Lifestyle Service. This pack provides you with all the information you may need to apply for this vacancy.

West London NHS Trust has grown significantly in the last two years with investment in mental health services and this growth is set to continue over the next five years. In 2019, the Trust expanded its portfolio to include community services in Ealing and beyond, through our Integrated Care Services. We are incredibly proud that more staff than ever would recommend us a place to work and we have seen a 28% increase in staff engagement in the national staff survey over the last 5 years.

We are on a significant journey of transformation in the quality of services provided, through greater co-production with service users and carers, and addressing long-standing inequalities. Increasingly, we are leading and collaborating closely with Integrated Care Partnerships and at the wider system level, as a strong voice for integrated services and the most vulnerable in society.

I am looking for a candidate with the drive, enthusiasm and vision to lead the expansion and transformation of both mental health and community services in collaboration with our staff and our partners. 

Note: This role does not offer sponsorship   

Main duties of the job

·       To contribute to the care provision and review of the smokefree patient, through timely and accurate processing of incoming referrals and patient queries.

·       Ensuring entry and management of patient data on Quit Manager and SystmOne

·       The other part of the role will be helping with the day-to-day running of the team which may in addition include organisation of appointments, liaising with GP Practices for patient information, triaging and prioritising telephone calls from patients. There will also be some general administration duties including uploading of clinical information, photocopying and supporting the Health Improvement Practitioners and Tobacco Dependency Advisors and wider Healthier Lifestyle Service

·       Supporting with health promotion event planning and execution to increase the public awareness of the Healthier Lifestyle Service.

·       Managing social media account and content

·       To be kind and responsive but professional and informative and contribute to the quality of the services we provide

·       Ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people  

·       We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.