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Job summary

Main area
Service Manager
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
392-RNOH-1466
Employer
Royal National Orthopaedic Hospital NHS Trust
Employer type
NHS
Site
Royal National Orthopaedic Hospital
Town
Stanmore
Salary
£55,524 - £62,652 per annum
Salary period
Yearly
Closing
28/06/2026 23:59

Employer heading

Royal National Orthopaedic Hospital NHS Trust logo

Service Manager

Band 7

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust. 

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Visit our Work with us page to learn more about our culture, values and also hear directly from staff in a short video sharing their experiences of working at RNOH

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit  https://royalfree.pagetiger.com/cuuomnr/1.

Royal National Orthopaedic Hospital NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

Job overview

Full - Time

Service Manager -Division of Surgery, Cancer, and Children & Young People (CYP) Band 7

HRS 37.5/week

Substantive

 

We are looking for a highly skilled, committed and compassionate Service Manager

The post holder, working closely with the Operations Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their Service. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Operations Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.

Main duties of the job

 

To lead and manage the patient pathways ensuring best use of available resources to provide efficient and effective delivery of all services in line with best practice, quality standards and national performance targets.

 

To ensure all performance standards are met including both national and local targets including access targets, creating plans to recover where performance below plan.

 

To investigate and respond to complaints and clinical/ non clinical adverse incidents in line with Trust policies and timescales.

 

 

To monitor the delivery of activity, raising concerns in a timely manner and identifying appropriate corrective actions.

 

To develop and implement action plans for improvement where any aspect of performance falls below expected standards.

 

To ensure that regular capacity and demand reviews of service provision and organisation are conducted so that best value for money is achieved and access targets can be continually met.

 

Working for our organisation

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

  • Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
  • Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
  • Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ​

Joining our organisation means enjoying a wide range of staff benefits, including:

  • 24/7 access to wellbeing support through our Employee Assistance Programme.
  • A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
  • A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
  • Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.

Detailed job description and main responsibilities

Provide timely, efficient and effective operational service management support for the operational service assisting the Clinical Director, Lead Clinicians and Operational Leadership to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.

 Responsible for on ensuring that all performance/quality targets are met.

 Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the management team, taking full responsibility for actions and for keeping other team members fully informed at all times.

 Full detail in Job description

Person specification

Education

Essential criteria
  • Educated to degree level or equivalent experience
  • Recognised management qualification or equivalent experience Managing people
  • Evidence of continuing education and development
  • Knowledge and understanding of a range of issues across the NHS.
Desirable criteria
  • Project management experience

Experience

Essential criteria
  • Demonstrable management experience Evidence of managing staff
  • Experience of managing budgets
Desirable criteria
  • Demonstrates achievements in managing change
  • Experience of participating in clinical governance initiatives

Skills and Abilities

Essential criteria
  • IT skills – MS office
  • Ability to work and plan the strategic direction of service
  • Demonstrate evidence of influencing and persuasion
  • Ability to work and deliver with and through others
  • Highly developed communication skills
Desirable criteria
  • Ability to create and manage policies

Knowledge

Essential criteria
  • Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyInvestors in People: GoldImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver CovenantThe Employer Standards provide a clear framework to businesses of all shapes and sizes to maximise the impact of employer engagement with young people, ensuring mutual value and long-term business successSilver membership of the 5% Club

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dawn Lewinson
Job title
Operations Manager
Email address
[email protected]
Telephone number
02089095822
Additional information

Contact Dawn Lewinson via email or telephone 

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