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Crynodeb o'r swydd

Prif leoliad
Digital Services
Gradd
NHS AfC: Band 5
Contract
Parhaol: Full-Time
Oriau
Llawnamser - 37.5 awr yr wythnos (Full -Time)
Cyfeirnod y swydd
392-RNOH-1215
Cyflogwr
Royal National Orthopaedic Hospital NHS Trust
Math o gyflogwr
NHS
Gwefan
Stanmore Hospital
Tref
Stanmore London
Cyflog
£34,521 - £41,956 per annum including HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
10/06/2025 23:59

Teitl cyflogwr

Royal National Orthopaedic Hospital NHS Trust logo

Digital Service End User Computer Engineer (EUC)

NHS AfC: Band 5

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust. 

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Trosolwg o'r swydd

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.

The job holder is expected to not only undertake tasks assigned by the Digital End User Systems Manager but also in the course of their work to actively identify other tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.

Prif ddyletswyddau'r swydd

To provide  2nd\3rd line support, in collaboration with other members of the Digital Services team, for the Trusts ICT Infrastructure in order to ensure the integrity, availability, security and efficient use of all systems and applications. This job is primarily focused on the end user environment but covers the entire range of Digital infrastructure.
The post holder is expected to have good knowledge across a wide range of ICT infrastructure particularly end user devices, Windows desktops and tablets.

Gweithio i'n sefydliad

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/

Home :: Royal National Orthopaedic Hospital

The Royal National Orthopaedic Hospital NHS Trust aims to be a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

- Provide 1st and 2nd line support, focusing on but not limited to end user computing services
- Actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.
- Build and deploy end user computing devices to whatever location is necessary, employing standard build profiles, following all defined process and policy to ensure compliance with all Digital Service Standards, meeting timescales required for each deployment.
-  Test new standard builds, identifying and resolving all issues to ensure that these are operating effectively and securely
-  Deploy software to end use computing devices, ensuring that this does not compromise the device in any way
-  Ensure that end user computing devices are operating effectively and is appropriate to the function they fulfil and is performing to specification. This may include installing and configuring additional hardware or software, offering application support and connecting and installing printers.
-  To contribute to the preparations for and monitoring of generator & power supply tests, specifically ensuring that servers are adequately protected against power surges, spikes and outages whatever their source;
-  Participate in the Digital out-of-hours support rota. The out-of-hours support rota provides 24x7 infrastructure and applications support which may be through remote (from home) support provision or on-site support provision as determined by the Digital Services Management Team at any time. Staff will be assigned to the rota to meet service needs at any time and will be required to provide support for all Digital Services, not just their own speciality.
-  If requested by Digital Services Management, work as an additional resource in other Digital Teams, especially the Digital Service Desk

Manyleb y person

Communication & Relationship Skills

Meini prawf hanfodol
  • Demonstrable communication and relationship skills with ability to explain why these are necessary and how they are used.

Knowledge, Training & Experience

Meini prawf hanfodol
  • Degree or equivalent qualifications or experience.
  • Extensive experience working in an EUC/ Infrastructure role
  • Extensive experience of Microsoft Active Directory and administrating user accounts
Meini prawf dymunol
  • Experience supporting NHS Mail
  • Experience of supporting Microsoft Teams and Office 365

Planning & Organisational Skills

Meini prawf hanfodol
  • Demonstrable ability to manage high workloads with frequent interruptions and changes to priority.

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyInvestors in People: GoldImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver Covenant

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Kane Falcao
Teitl y swydd
EUC Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0203 947 0838
Gwybodaeth i gefnogi eich cais

Please contact Kane Falcao via email if your interested in the role.

[email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg