Job overview

Patient Pathway Assistant Endoscopy Band 3

An exciting opportunity has arisen in the Planned Care Division for a full time Endoscopy Receptionist / Administrator based in the Endoscopy Department at Epsom and St Helier Hospital. 

We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.

The job will be predominantly based at St Helier Hospital but some cross site working at Epsom Hospital will be required. 

Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients’ pathway of care, reception, tracking and supporting them from referral to treatment &/or discharge. 

Interview Date:TBC

Main duties of the job

The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients’ pathway of care, reception, tracking and supporting them from referral to treatment &/or discharge. The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and by being an accessible, customer focused and knowledgeable point of contact.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.