Job vacancy: Patient & Public involvement and Engagement Administrator, The Royal Marsden NHS Foundation Trust, Sutton

Job summary

Main area: Admin
Grade: NHS AfC: Band 4
Contract: 12 months (Fixed term contract end date 31.08.26)
Hours: Part time - 18.5 hours per week
Job ref: 282-CR571

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: Royal Marsden Sutton
Town: Sutton
Salary: £31,081 - £33,665 pa pro rata
Salary period: Yearly
Closing: 20/07/2025 23:59

Patient & Public involvement and Engagement Administrator

NHS AfC: Band 4

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

To monitor the PPI/E generic email accounts, responding to queries or direct to the Head of Patient Involvement and Engagement or other members of the PPI/E Team.

To provide support for the PPI Service for commercially sponsored hosted research reviews by patient and public contributors (PPCs), by arranging and administering PPI reviews. This will entail:

communicating with research professionals and providing information about the PPI service and requirements.
communicating with the PPCs and ensuring that patient-facing material is sent to PPCs within the appropriate timeframes.
ensuring that feedback is collected, collated and sent to research professionals in a timely manner;
administering rewards and any expenses to the PPCs;
liaising with the finance team to provide reports on payments for the service.
maintaining a spreadsheet/database with details of the PPI Service offered.

The postholder will frequently be the first point of contact for key stakeholders, including our public contributors, clinical trials managers and coordinators, and will develop excellent working relationships both internally and externally. Experience of working in administration, using databases and MS Office applications, i.e. Word, Excel, Teams and PowerPoint are all essential, together with an understanding of patient and public involvement and engagement and clinical research. Excellent communication skills and good standard of English, both written and verbal, the ability to work flexibly and on own initiative, prioritise and manage workload, accuracy and attention to detail are all essential attributes.

This position is part-time (18.5 hours/week), fixed-term contract for 1 year with possibility of extension, based in Sutton with occasional travel to Chelsea and home and/or flexible working as required and agreed with the line manager.

For an informal discussion please contact Dr Markella Boudioni, Head of Patient & Public Involvement & Engagement, [email protected].

Person specification

Education/Qualifications

Essential criteria

Minimum 5 GCSE A-C Levels, or equivalent, including Maths & English

Desirable criteria

A levels (or equivalent)

Experience & Understanding

Essential criteria

Experience of working in administration
Experience of MS Office applications, including Word, Excel, Teams and PowerPoint
Experience of using databases
Experience of organising workshops and events
Understanding of clinical research
Understanding of patient and public involvement and engagement

Desirable criteria

Experience of working within the NHS
Experience of using the SBS Procurement System
Experience of using HealthRoster

Skills Abilities/knowledge

Essential criteria

Good standard of written and spoken English
Ability to work on own initiative and to prioritise and manage workload
Willingness and demonstrable ability to work as part of a team
Accuracy and attention to detail
Ability to work under pressure and to tight deadlines
Excellent communication skills, written and verbal
Excellent administrative/organisational skills

Personal Attributes

Desirable criteria

Demonstrable evidence of personal and professional development

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.