Job overview

The Royal Marsden has a vital role in championing change and improvement in cancer care through research, innovation, education, and leading-edge practice. We are proud of our international reputation for pushing boundaries and ensuring patients receive the very best and latest in cancer treatment and care.

An exciting opportunity has arisen for a Quality Support Officer to join our Clinical Genomics department, based at the Centre for Molecular Pathology in Sutton — a state-of-the-art facility bringing together molecular diagnostics and translational science to support personalised cancer treatment.

In this key role, you will support the Quality Officer and wider Clinical Genomics team in maintaining and developing the department’s Quality Management System (QMS), ensuring compliance with ISO 15189 accreditation standards. Responsibilities will include coordinating audits, managing document control, monitoring non-conformances, and supporting quality improvement initiatives. You will also help prepare for UKAS inspections, maintain accurate quality data, and assist in training and communication around compliance processes.

This is a fantastic opportunity to join one of the world’s leading cancer centres and contribute to delivering the highest standards of quality and patient care. The Trust offers excellent opportunities for professional development and a range of staff benefits and wellbeing initiatives.

Main duties of the job

The Quality Support Officer will play a key role in supporting the Quality Officer and enhancing the department’s Quality Management System (QMS) to ensure compliance with ISO 15189 accreditation standards and Trust policies. 

Key responsibilities will include all the administration and clerical functions to assist with compliance management for the Clinical Genomics laboratories department in conjunction with the Quality Officer and laboratory staff in Clinical Genomics. The post holder will understand and participate in the maintenance and development of the department’s quality activities and will support the implementation of Quality improvements.   

The post holder will provide specialist administrative duties and quality support to the Clinical Genomics team, including audit coordination, document control, incident management, KQI reporting and quality improvement initiatives. The post holder will be expected to assist in data management relating to the technical aspects of the service and therefore needs to be fully IT literate. Good communication and team working are essential.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.