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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
22.5 hours per week (Part time - 22.5 hours per week)
Job ref
282-SB951
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Sutton
Town
Sutton
Salary
£32,199 - £34,876 Per Annum Pro Rata
Salary period
Yearly
Closing
13/11/2025 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

Radiotherapy Pathway Coordinator

NHS AfC: Band 4

Job overview

The Royal Marsden Hospital is the largest comprehensive cancer centre in Europe with an international reputation for high quality patient care, research and education.  

This administrative role will give you the opportunity to work in a vibrant and busy radiotherapy department within a team that are compassionate and dedicated to delivering high quality patient care in everything they do.

The post-holder will be primarily responsible for booking and manipulating complex radiotherapy pathways to tailor treatment requirements to the individual patient. They will also be key in communicating this complex information to patients along with preparation instructions for the radiotherapy planning process.This role will sit within a dedicated team at the Sutton site but the post holder may be asked to co-ordinate the  flow for both sites of the radiotherapy department.                                                                                                                      

We are looking for an efficient and organised person with excellent interpersonal and communication skills. You will also be IT literate with an interest in healthcare.  We are looking for individuals to demonstrate in their application and at interview an understanding of what working in a healthcare environment requires.                                     

If you require further information please contact via email: Clare Ockwell
operational Lead radiographer- [email protected] 

Main duties of the job

  • The post-holder will be primarily responsible for booking and manipulating complex radiotherapy pathways to tailor treatment requirements to the individual patient. They will also be key in communicating this complex information to patients – this will be in person or by phone predominantly. To do this the individual will need to collate radiotherapy referral and consent information and interpret booking needs from these. The post will be based in Sutton but the post holder will coordinate patient flow for both sites of the radiotherapy department.
  • The post holder will be required to understand the complex radiotherapy pathways and techniques and the limitations of equipment with respect to appropriate workload. The post holder must be able to communicate information to the patients so that they are appropriately prepared for their procedures.
  • The post-holder will liaise with medical, physics, nursing, clerical and support staff within the department and throughout the institution. The key working relationships will be with Superintendent Radiographers and clinical oncologists, particularly the SpRs.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

  • Be responsible for the management of patient appointments and the patient’s information needs before treatment when a booking is made without the patient present.
  • Responsible for timely and accurate response to booking requests, supporting RT clinics for bookings.
  • Able to interpret treatment requirements for individual patients and coordinate pathway appropriately.
  • Assess all bookings for adherence to waiting time guidelines and escalate as necessary.
  • Communicate all information in relation to patient pathway as requested to patients.
  • Record any relevant contact with patient on ICW.
  • Be able to make bookings according to departmental protocols in compliance with IR(ME)R.

Person specification

Attainments

Essential criteria
  • General education to GCSE to include English & Mathematics – Grade C or above (or equivalent)
  • To have previous experience of organising and planning workflow
  • To have previous experience in dealing directly with clients
  • Previous experience of working in a time pressured environment and proven ability to manage competing demands.
  • Computer literate
Desirable criteria
  • A levels or equivalent
  • Candidates who have previous experience within the hospital environment, and particularly radiotherapy.

Special aptitudes and disposition

Essential criteria
  • Be able to comply with confidentiality requirements
  • Able to plan and prioritize work.
  • Able to use initiative and work with minimal supervision
  • Be an effective communicator across the multi-disciplinary team using both written and spoken English; including being able to manage sensitive information and to deal with anxious and demanding individuals using diplomacy and persuasion.
  • Commitment to personal development
Desirable criteria
  • Previous roles in admin and clerical support using computerized work planning or appointing systems

Employer certification / accreditation badges

Trust IDApprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Clare Ockwell
Job title
Pre-Treatment Lead Radiographer
Email address
[email protected]

If you have problems applying, contact

Address
Recruitment Support Team
Telephone
01629 690825
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