Job vacancy: Medical Secretary, The Royal Marsden NHS Foundation Trust, Sutton

Job summary

Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week
Job ref: 282-C1953

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: Royal Marsden Hospital Sutton
Town: Sutton
Salary: £30,630 - £32,346 Per Annum Pro Rata
Salary period: Yearly
Closing: 13/11/2026 23:59

Medical Secretary

NHS AfC: Band 3

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
To type and distribute clinical and general correspondence in line with Trust standards.
To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required.
To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

Person specification

Education/Qualifications

Essential criteria

Good general education, educated to GCSE level or equivalent
Competent at Microsoft Excel, Word and Outlook

Experience

Essential criteria

Previous medical secretarial or administrative experience

Skills/Ability/Knowledge

Essential criteria

Understanding of medical terminology (preferably oncology)
The ability to communicate effectively in both written and spoken English to a wide range of people
Willingness and demonstrable ability to work as part of a team
Evidence of ability and initiative to prioritise a busy workload
Evidence of ability to work without close supervision
Evidence of ability to remain calm when under pressure and cope with unanticipated demands
Evidence of ability to handle sensitive information without compromising confidentiality
Evidence of commitment to delivering high quality customer service

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.