Job vacancy: Receptionist & Challenge Event Assistant, The Royal Marsden NHS Foundation Trust, Sutton

Job summary

Main area: Administrative
Grade: £28,860- Non AfC
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 282-CHARITY1

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: The Royal Marsden Cancer Charity
Town: Sutton
Salary: £28,860 per annum
Salary period: Yearly
Closing: 10/08/2026 17:00

Receptionist & Challenge Event Assistant

£28,860- Non AfC

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

Community fundraising support

1.1. Be the first point of contact for all enquiries at the Charity’s reception desk in Sutton.
1.2. Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary.
1.3. Work across a variety of different digital platforms to help process challenge event registrations.
1.4. Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database.
1.5. Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant. This will include poster sites, notice boards and leaflets around the hospital.
1.6. Provide support with the delivery of events including preparing equipment and materials.
1.7. Work closely with other fundraising teams, to support the Charity’s overall objectives and targets.

Person specification

Experience and knowledge

Essential criteria

Experience in a customer service role or charity volunteering experience
Computer literate and competent with Microsoft products

Desirable criteria

Experience of using a database

Key competencies

Essential criteria

Ability to build strong and effective working relationships
Proactive approach to problem-solving
Excellent organisational skills and attention to detail
Able to multitask and work to deadlines
Excellent communication and interpersonal skills
Able to respond sensitively and appropriately to emotional circumstances, including distressed/bereaved supporters

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.