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Job summary

Main area
Clinical Oncology
Grade
NHS AfC: Band 4
Contract
12 months (Fixed term: 12 months)
Hours
Full time - 37.5 hours per week
Job ref
282-P1011
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Sutton
Town
Sutton
Salary
£32,199 - £34,876 Per Annum
Salary period
Yearly
Closing
28/11/2025 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

Cancer Support Worker

NHS AfC: Band 4

Job overview

Cancer Support Worker – Breast Unit (Private Care)
Location: Sutton (with occasional cover across Chelsea and Cavendish Square)
Contract: Full-time, 1-year maternity cover
We’re looking for an experienced Cancer Support Worker to join our dedicated Private Care team at The Royal Marsden. This is an exciting opportunity to make a real
difference to patients and their families while working alongside a passionate and supportive team.
Our Private Care service spans three sites – Chelsea, Cavendish Square, and Sutton – and this role will be primarily based in Sutton.

What we’re looking for
•    Excellent communication skills and a caring, patient-focused approach
•    Flexibility and reliability in a fast-paced environment
•    Strong organisational skills and attention to detail

Main duties of the job

The post holder will form an integral part of the Breast Clinical Nurse Specialist (CNS) team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer care and following treatment. 

The post holder will work co-ordinate and monitor the completion of Holistic needs assessment by patients and escalating and concerns to the CNS. 

The post holder will provide administration support to the CNS, triaging phone calls, supporting with completing and sending of referrals, liaising with community teams, updating, and maintaining databases. 

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

  • Triage telephone calls to the CNS team phone liaising directly with patients/carers, signposting working with defined protocols and guidelines and escalating as needed to CNS and clinical team. Documenting and communicating outcomes.
  • Assist with completing patients and CNS staff with Holistic Needs Assessment (HNA) paperwork in clinics and escalate concerns to the Clinical Nurse Specialist (CNS) where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
  • C0-ordinate and ensure that as patients end treatment/s
  • Act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
  • Coordinate referrals and ensure all relevant information is present as per policy and protocols
  • Actively participating in the provision of routine information and advice for patients and carers.
  • Document and monitor all aspects of patient care coordination and service delivery.
  • Ensure patient safety, quality, and experience across whole pathway.

Person specification

Education/Qualifications

Essential criteria
  • GCSE English Language and Mathematics (Grades A-C) or equivalent
  • NVQ Level 4 in Health or social care
Desirable criteria
  • Care certificate or willingness to complete Medical Terminology course

Experience

Essential criteria
  • Previous experience supporting patient/clients
  • Experience in coordinating a patient workload
  • Experience of multi-professional working
  • Experience in the use of data management
  • Evidence of good communications skills
Desirable criteria
  • Understanding of Cancer Support services across the UK.
  • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
  • Knowledge of relevant cancer treatments, interventions and terminology
  • Awareness of the Urological cancer diagnostic pathways

Skills Abilities/knowledge

Desirable criteria
  • Evidence of effective negotiating and influencing skills

Employer certification / accreditation badges

Trust IDApprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Millar
Job title
Lead Breast Clinical Nurse Specialist
Email address
[email protected]

If you have problems applying, contact

Address
Recruitment Support Team
Telephone
01629 690825
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