Job vacancy: Health Records Adviser, The Royal Marsden NHS Foundation Trust, Sutton

Job summary

Main area: Clinical Services
Grade: NHS AfC: Band 3
Contract: 6 months (Fixed term 6 months)
Hours: Part time - 22.5 hours per week
Job ref: 282-SA547

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: The Royal Marsden Hospital Sutton
Town: Sutton
Salary: £29,176 - £30,225 pro rata
Salary period: Yearly
Closing: 04/07/2025 23:59

Health Records Adviser

NHS AfC: Band 3

Detailed job description and main responsibilities

For more information please refer to the job description and personal specification

To apply the Trust policies and procedures for the processing of Subject Access Requests (SAR)

To utilise functionality of the DHR system to log and track all SARs requests from individuals, responding to queries and reviewing content.

To make sure SARs Requests are processed within the legal time frames.

To process incoming and outgoing correspondence in a consistent and timely manner.

To deal with internal and external telephone enquiries, providing advice and act as a source of expertise to a high level of customer service throughout all interactions

Person specification

Education/Qualifications

Essential criteria

Education to GCSE or Equivalent including Mathematics and English
Knowledge of patient administration and other related systems, acquired through training experience to NVQ3 equivalent level or Advanced Level of Certificate of Technical Competence (IHRIM) and ECDL or equivalent

Desirable criteria

Information governance related training attendance / qualifications.
Qualification or training relating to GDPR and DPA18

Experience

Essential criteria

Considerable experience in working in health care setting
Proven administration experience including processing and inputting data
Customer service experience, face to face and over the phone
Experience of Maintaining efficient office and filling systems
Sound knowledge of the General Data Protection Regulations (GDPR) and DPA18

Desirable criteria

Knowledge of NHS policy and procedures
Dealing with Subject Access requests
Dealing with complex issues from the public or service users
Working knowledge of PAS systems
Working within a medical records department

Skills Abilities/knowledge

Essential criteria

Good verbal and communication skills
Ability to liaise with multidisciplinary team members
Ability to work methodically
Ability to work well in a team
Ability to make decisions, organise and prioritise
Articulate, calm, polite and well-motivated with a positive attitude to customer care
Knowledge and understanding of quality issues
Computer Literacy (eg: Microsoft Word and Outlook)

Desirable criteria

Experience in data processing and following a process
Working on Electronic retrieval systems
Collating and Scanning

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.