Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

An exciting opportunity has arisen for an enthusiastic, adaptable, flexible and skilled Band 3 Clinical Support Services Coordinator to work 22.50 hours per week over 3 days based at Teddington Memorial Hospital as well as across other Richmond sites.

The role of the Clinical Support Services Coordinator is to assist with the day-to-day running of the site, supporting not only colleagues but clients and visitors to the site as well.

The post holder will need to have effective communication skills, ability to work autonomously and unsupervised, prioritise workload, be a good team player, have a willingness to embrace change as and when required, to ensure the effective running of the sites with guidance from the Clinical Support Services Administrator/Officer.

You will be the first point of contact for the clients and staff who visit the site. Your duties include receiving telephone calls and forwarding to the appropriate team member or take messages as and when required, receive visitors, process orders, report any faults to relevant parties and monitor until any issues are resolved in addition to other tasks. In addition to cover cross-site if needed, to ensure the sites are covered during staff absence as well as annual leave.

A full Induction and training will be provided on commencement.

Please note that this post is subject to a 6-month probationary period.This role is a front-line role and does not support working from home.

Main duties of the job

The post holder will be the first point of contact for clients, staff and visitors attending the sites and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting them.

For further information regarding this vacancy, please refer to the detailed job description and personal specification attached to this advert.

Applicants are advised to read all the information on the advert prior to applying for the post.

Working for our organisation