Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

The primary function of this role is to provide administrative support in facilitating and supporting the delivery of the Kingston Tier 3 Diabetes service.

The Team Administrator is the pivotal role responsible for administrative duties for both the Richmond and Kingston Tier 3 Diabetes Services and working closely with the Diabetes lead administrator and the Diabetes service lead supporting the delivery of the service.

The post holder will provide comprehensive administrative support mainly to the Kingston Tier 3 Diabetes Service and also the Richmond Diabetes service as required carrying out general clerical duties, including making patient bookings, meeting and greeting patients at two health Centres in Kingston and managing data and resources, to ensure the smooth running of the Kingston Tier 3 diabetes service.  

The post holder would be expected to work on site at Teddington Memorial Hospital and at Merritt Health Centre on site.  

Main duties of the job

Answer incoming patient telephone calls to provide an efficient appointment booking service for both the Richmond and Kingston Tier 3 diabetes services.

Provide an informative telephone advice service to referrers, patients, and others, undertaking information gathering and problem solving to resolve any issues for the diabetes services.

Meet and greet patients into the clinics at Merritt Health Centre.

Manage appointment booking to ensure all clinics are fully booked and offered within contracted targets, recording patient choice as appropriate.

 Manage waiting lists to ensure all patients are sent first appointment offer letter per access policy, ensuring urgent referrals being contacted within KPI target in liaison with relevant clinician.

Monitor clinics and waiting lists to ensure any cancelled appointments are rebooked and slots re-used.

Monitor and action all incoming emails to generic team in-box.

Provide comprehensive clerical support to all clinicians  based in the clinic/department in line with administrative procedures. 

Working for our organisation