Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent: 37.5
- Hours
- Full time - 37.5 hours per week (5 DAYS A WEEK)
- Job ref
- 199-7998518-RB-CH
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Thornton Heath
- Salary
- £30,630 - £32,346 per annum
- Salary period
- Yearly
- Closing
- 23/06/2026 23:59
Employer heading
Assistant Patient Pathway coordinator
Band 3
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
The Assistant Patient Coordinator will play a vital role in supporting the delivery of high‑quality care for patients within the Dermatology and Plastic surgery Department The post holder will be responsible for accurate collection, validation, and analysis of patient pathway data to ensure timely appointments, effective monitoring, and compliance with clinical and national standards, reception cover. Working closely with clinical teams, the role will help identify delays, support pathway improvements, and enhance the overall patient experience.
The post will also contribute to service efficiency by streamlining data processes, supporting performance reporting, and ensuring that clinicians have reliable information to guide decision‑making.
Main duties of the job
- Log and process referrals in accordance with Access Policies and SOP
- Ensure diagnostic requests have been submitted and results are available on the relevant system ahead of patient appointments where required.
- Support rebooking due to clinic changes or cancellations where required, following Trust operating procedures and processes
- Liaise with clinicians, outpatient teams, diagnostic departments and other organisations to gather information required for patient appointments.
- Schedule ad-hoc new and follow-up appointments, ensuring clinics are used efficiently and patients are booked with the appropriate clinician.
- Ensure cancer pathway patients are identified and escalated to specialist MDT coordinators.
- Log and record patient appointment attendance status in EPR if working in an outpatient area e.g. attend, did not attend
- Ensure all Outpatient clinics are appropriately cashed up in line with Trust policy.
- Accurately record outpatient appointment outcomes on the Trust EPR system, ensuring all procedures listed on outcome forms and RTT codes are recorded.
- Ensure all patients are added to an appropriate follow up waiting list if a follow up appointment is required.
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
Please see the attached supporting document (Job Description) which contains more information about the role
Person specification
Education & Qualifications
Essential criteria
- Good general education, including GCSEs (or equivalent) in English and Maths.
- Competent IT skills, including use of MS Office (Word, Excel, Outlook).
Desirable criteria
- Additional training or certification in data analysis, medical administration, or health informatics.
- Experience producing performance reports or supporting audit processes.
Knowledge and Skills
Essential criteria
- Experience managing data entry, maintaining accurate records, and working with electronic systems.
- Understanding of confidentiality, data protection, and information governance standards.
Desirable criteria
- NVQ Level 3 in Business Administration or equivalent.
- Experience producing performance reports or supporting audit processes.
Employer certification / accreditation badges
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jhamela Hawthorne
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- Ext 5793
- Additional information
N/A
List jobs with Croydon Health Services NHS Trust in Administrative Services or all sectors