Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 days, shifts of 8-4, 8.30-4.30 and 9-5 p/w)
- Job ref
- 199-8149055-RB-CH-A
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Thornton Heath
- Salary
- £30,630 - £32,346 per annum incl HCAS (outer)
- Salary period
- Yearly
- Closing
- 01/09/2026 23:59
Employer heading
Assistant Patient Pathway coordinator
Band 3
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
The successful candidate will play a key role in coordinating appointments, managing waiting lists, supporting RTT pathway tracking, maintaining accurate patient records and responding to enquiries from patients and clinical teams. Working closely with clinicians, diagnostic departments and multidisciplinary colleagues, you will help ensure patients receive timely, high-quality care and a positive experience throughout their journey.
This role would suit an organised and proactive individual with excellent communication skills, strong attention to detail and the ability to manage competing priorities in a very fast-paced environment. Previous administration or customer service experience, along with strong IT skills, are essential.
Join our dedicated Urology team and help deliver a responsive, patient-centred service that makes a real difference to patient care.
Main duties of the job
- Support the administrative management of Urology outpatient and diagnostic pathways, ensuring patients receive timely and effective care.
- Coordinate appointments, investigations and follow-up bookings across a range of Urology services.
- Manage referrals, waiting lists and patient pathway activity in line with Trust policies and RTT requirements.
- Use Trust systems to maintain accurate patient records and support pathway tracking and validation.
- Act as a key point of contact for patients, carers, clinicians and multidisciplinary teams, providing a professional and patient-focused service.
- Prepare clinic documentation, process correspondence and support the smooth running of Urology clinics.
- Identify and escalate pathway delays, missing information and potential RTT breaches to support effective patient care.
- Liaise with diagnostic departments, theatres and external organisations to facilitate patient journeys and treatment planning.
- Support service performance through accurate data entry, validation and information management.
- Work collaboratively within the POD 7 Urology team to deliver a high-quality, compassionate service to patients.
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
Detailed job description and main responsibilities
Please see the attached supporting document (Job Description) which contains more information about the role
Person specification
Education & Qualifications
Essential criteria
- Good general education, including GCSEs (or equivalent) in English and Maths.
- Competent IT skills, including use of MS Office (Word, Excel, Outlook).
Desirable criteria
- Additional training or certification in data analysis, medical administration, or health informatics.
- Competent IT skills, including use of MS Office (Word, Excel, Outlook).
Knowledge and Skills
Essential criteria
- Experience managing data entry, maintaining accurate records, and working with electronic systems.
- Understanding of confidentiality, data protection, and information governance standards.
Desirable criteria
- NVQ Level 3 in Business Administration or equivalent.
- Experience in customer services skills in healthcare setting
NHS systems & RTT experience
Essential criteria
- Years experience and systems used
Desirable criteria
- Years experience and systems used
Employer certification / accreditation badges
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Angela Winter
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- N/A
- Additional information
N/A
List jobs with Croydon Health Services NHS Trust in Administrative Services or all sectors