Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 days, shifts 09:00 am -17:00 pm on site)
- Job ref
- 199-8253166-CH-RB
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Thornton Heath
- Salary
- £30,630 - £32,346 per annum incl HCAS (outer)
- Salary period
- Yearly
- Closing
- 22/09/2026 08:00
- Interview date
- 02/10/2026
Employer heading
Assistant Patient Pathway coordinator
Band 3
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
An exciting opportunity has arisen to join the Microbiology Team as an Administrative Officer within a busy and dynamic service. This is a rewarding role providing essential administrative support to the Microbiology department, helping to ensure the timely monitoring, reporting and communication of microbiology and infection-related information across the Trust.
The successful candidate will play a key role in supporting the management of laboratory reports, monitoring outstanding results, processing clinical correspondence, maintaining accurate records, and responding to enquiries from clinical teams and other departments. Working closely with microbiologists, infection prevention and control teams, laboratory staff and ward-based colleagues, you will help support the effective delivery of a safe and responsive service.
This role would suit an organised and proactive individual with excellent communication skills, strong attention to detail and the ability to manage competing priorities in a fast-paced environment. Previous administrative or customer service experience, together with good IT skills, are essential.
Join our dedicated Microbiology team and contribute to a high-quality service that supports patient safety, infection prevention, and the effective delivery of care across the Trust.
Main duties of the job
- Provide comprehensive administrative support to the Microbiology Service, ensuring the efficient management of departmental processes and workflows.
- Support the monitoring and reporting of microbiology test results, ensuring information is processed accurately and in a timely manner.
- Manage and maintain departmental databases, spreadsheets, and records in line with Trust policies and information governance requirements.
- Act as a key point of contact for laboratory staff, consultants, clinical teams, and external organisations, responding to enquiries professionally and efficiently.
- Support the coordination and distribution of microbiology reports, clinical correspondence, and other service-related documentation.
- Assist with the monitoring of infection-related data and reporting processes to support patient safety and infection prevention activities across the Trust.
- Use Trust systems to ensure accurate data entry, record management, and information tracking.
- Identify and escalate urgent queries, outstanding actions, and data discrepancies to the appropriate members of the team.
- Support service performance through accurate data validation, audit support, and information management.
- Liaise with wards, departments, laboratories, and external stakeholders to facilitate effective communication and timely sharing of microbiology information.
- Assist with meeting administration, including preparing documentation, taking minutes, and following up on agreed actions where required.
- Work collaboratively within the Microbiology Team to deliver a high-quality, efficient, and responsive service that supports patient safety and the effective management of infection-related information across the Trust
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
Detailed job description and main responsibilities
Please see the attached supporting document (Job Description) which contains more information about the role
Person specification
Education & Qualifications
Essential criteria
- Good general education, including GCSEs (or equivalent) in English and Maths.
- Competent IT skills, including use of MS Office (Word, Excel, Outlook).
Desirable criteria
- Additional training or certification in data analysis, medical administration, or health informatics.
- Competent IT skills, including use of MS Office (Word, Excel, Outlook).
Knowledge and Skills
Essential criteria
- Experience managing data entry, maintaining accurate records, and working with electronic systems.
- Understanding of confidentiality, data protection, and information governance standards.
Desirable criteria
- NVQ Level 3 in Business Administration or equivalent.
- Experience in customer services skills in healthcare setting
NHS systems & RTT experience
Essential criteria
- Years experience and systems used
Desirable criteria
- Years experience and systems used
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Marta Miziolek
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 020 8401 3000 ext. 3355
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