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Job summary

Main area
Administrator
Grade
NHS AfC: Band 2
Contract
Fixed term: 18 months (37.5)
Hours
Full time - 37.5 hours per week
Job ref
395-EC067-26
Employer
NELFT NHS Foundation Trust
Employer type
NHS
Site
Tilbury Health Centre
Town
Tilbury
Salary
£18,633 per annum pro rata
Salary period
Yearly
Closing
11/03/2026 08:00

Employer heading

NELFT NHS Foundation Trust logo

Apprentice Administrator

NHS AfC: Band 2

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London,  and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

An exciting opportunity as arisen for an Administrator Apprentice to join the Thurrock Healthy Families 0-19 service.  This is 18 month fixed term contract. We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognized apprenticeship qualification.

The post holder will support the Health Visiting Team with all administrative duties under supervision.

Learn how to support the team by maintaining service information systems, data bases and other recording tools, which may include the Clinical reporting Systems, Excel and other systems, by ensuring that all data recorded is accurate and reported in a timely manner.
To understand how to organise and administer events as requested.
Collate information for reports and research documents

Main duties of the job

 •    Learn how to deliver a client-focused service which promotes good customer care and reduces barriers to communication.
•    Demonstrate and maintain positive and effective working relationships.
•    Understand and ensure that correct procedures are followed regarding the storing and maintaining of data.
•    Learn how to maintain efficient administrative systems by creating, maintaining, filing, archiving data.
•    Identify how to transfer and locate missing notes and action as requested by staff.
•    Understand the importance of confidentiality and ensure data is maintained at all times.
•    Learn how to type correspondence, agendas, minutes, papers and reports as required by line manager.  
•    Identify how to produce and compile system generated letters with minor amendments as requested.
•    Understand and demonstrate the importance of highlighting any operational concerns regarding administrative systems that may need reviewing.
•    Distribute satisfaction questionnaires and audits as instructed.
•    Open and sort post, fax and photocopy as required.
•    Cover other teams/services, where necessary, which may require working on other sites.

 

 

Working for our organisation

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.


Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary with a minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata.

 

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Qualifications

Essential criteria
  • Level 1 standard of literacy and numeracy
  • Must meet minimum requirements of the training provider for access to the apprenticeship programme
  • Interest in working in the sector willing to complete the apprenticeship training

Knowledge

Essential criteria
  • Experience and knowledge of IT packages eg word, excel, MS teams, Outlook, Power point
  • Motivation to learn new skills

Skills/Ability

Essential criteria
  • Organised and able to work in a busy team
  • Good verbal and written communication skills in a customer focussed environment
  • Able to complete allocated work within agreed timescales
  • To be able to travel effectively throughout the Trust

Experience

Essential criteria
  • Knowledge and Awareness of data protection/Ability to escalate concerns
  • Interest in maintaining efficient administrative systems

Employer certification / accreditation badges

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop 10 Employer 2023

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we encourage you to submit your application as soon as possible to ensure consideration.

If you require any additional support during the application process please contact [email protected]. We are happy to make reasonable adjustments to support you throughout the recruitment journey.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amanda Burgess
Job title
Operational Lead
Email address
[email protected]
Telephone number
03003001999
Additional information

If there is an overwhelming response to the advert it will be closed early.

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