Job summary
- Main area
- Crisis Pathway
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 294-AAUC-7551686-PC
- Employer
- South West London and St George's Mental Health NHS Trust
- Employer type
- NHS
- Site
- Springfield Hospital
- Town
- Tooting
- Salary
- £33,094 - £36,195 per annum inclusive of Inner London HCAs
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading
Crisis Support Worker (HTT)
NHS AfC: Band 4
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working.
Job overview
We are launching a brand-new Enhanced Home Treatment Team (Night Function) as part of Phase 1 of the Trust’s Crisis Pathway Redesign. This innovative service has been developed in response to the needs of our local communities and aims to provide specialist crisis care overnight, ensuring that people receive timely, compassionate support when they need it most.
As this is the first phase of a wider redesign programme, the service will continue to develop and evolve. Staff joining the team will play an important role in shaping how the model grows, helping us to learn, adapt, and embed new ways of working that best meet the needs of our service users.
The Enhanced HTT Night Function will:
- Operate across our 5 boroughs (Wandsworth, Merton, Sutton, Kingston Richmond) to support adults experiencing mental health crisis during the night hours.
- Work closely with daytime HTTs, Liaison Psychiatry in Emergency Departments, the Mental Health Crisis Line, and other services to provide seamless, 24/7 support.
- Offer a truly multidisciplinary approach, bringing together nurses, support workers, and other professionals to deliver safe, effective, and recovery-focused care at home.
This is a unique opportunity to join a service from the ground up, shaping its culture, values, and ways of working. By joining us at this exciting stage, you will be part of a forward-thinking team that is committed to collaboration, continuous improvement, and making a real difference to people’s lives.
Main duties of the job
We are excited to be recruiting Crisis Support Workers (Band 4) to join our Enhanced Home Treatment Team (Night Function). This is a new and innovative service model designed to provide safe, responsive, and compassionate care overnight to people experiencing a mental health crisis in the community.
As a Crisis Support Worker, you will work alongside experienced mental health nurses, supporting the delivery of urgent and intensive home-based care at night. You will play a vital role in ensuring that service users receive timely support, practical assistance, and compassionate listening when they need it most.
You will:
- Provide direct care and support to service users in mental health crisis during the night.
- Support registered practitioners in delivering assessments, interventions, and care planning.
- Carry out home visits, welfare checks, and practical support alongside qualified staff.
- Contribute to risk assessments and the monitoring of mental state, wellbeing, and safety.
- Engage with families and carers to provide reassurance, advice and signposting.
- Document care clearly and promptly on electronic systems (e.g., RIO).
- Work closely with colleagues across the Crisis Pathway, Liaison Psychiatry, Emergency Services, and community teams.
Working for our organisation
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About our locations:
Tooting (Wandsworth)
Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés and restaurants.
Detailed job description and main responsibilities
Clinical Support
- Assist qualified staff with mental health assessments and interventions, including gathering collateral and supporting engagement
- Support the delivery of care plans through structured one-to-one support, health promotion, or social support interventions
- Undertake regular check-in calls, home visits, and community-based appointments alongside or under the direction of qualified clinicians
- Promote service user safety and wellbeing by helping to implement risk management plans
- Observe and report changes in service user presentation or risk, escalating promptly to clinical staff
Operational
- Maintain accurate records of interactions with service users and carers on RiO, under the supervision of registered staff
- Attend zoning meetings, handovers, and team discussions, providing relevant updates
- Contribute to safe and effective care delivery by assisting with practical arrangements (e.g. booking interpreters, organising transport)
- Work flexibly across community, clinic, or home settings in accordance with individual care needs
Communication & Engagement
- Build therapeutic relationships with service users and carers, showing compassion, respect, and empathy
- Support the team in delivering care that is sensitive to cultural, spiritual, and communication needs
- Provide information to service users and carers on available services, signposting where appropriate
Governance & Quality
- Adhere to all Trust policies and procedures including safeguarding, health and safety, infection control, and information governance
- Participate in debriefs, supervision, and reflective practice to support learning and wellbeing
- Contribute to service feedback and improvement activities
Person specification
Education and Qualification
Essential criteria
- An upper second class honours degree or higher in psychology Or extensive experience as a Band 3 Health Care Assistant with level 3 NVQ in Health Care related subject
- GCSE English and Maths (or equivalent); relevant NVQ Level 3 or willingness to complete
Desirable criteria
- Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis
- Entitlement to graduate membership of the British Psychological Society
Experience and Knowledge
Essential criteria
- Experience of relevant paid work
- Work with people with mental health problems and/or other disabilities
Desirable criteria
- Experience of paid or honorary/unpaid work in direct care provision
- Previous experience of clinical research/audit in the NHS
- Experience of using Cognitive Behaviour Therapy with clients with mental health problems
- Experience of motivational interviewing techniques
- Experience of facilitating groups with clients with mental health problems
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Joan Henshaw
- Job title
- Clinical Manager – Crisis Pathway
- Email address
- [email protected]
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