Job summary
- Main area
- Finance
- Grade
- Band 5
- Contract
- Fixed term: 12 months (With Potential for Extension or to be made substantive)
- Hours
- Full time
- Flexible working
- Job ref
- 200-NN-8259098-A&C-Z
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St. George's University Hospital
- Town
- Tooting
- Salary
- £38,488 - £46,852 per annum
- Salary period
- Yearly
- Closing
- 25/09/2026 23:59
Employer heading
Private Patients - Assistant Service Manager
Band 5
Job overview
The post-holder will provide efficient and effective administrative support to Private (and where necessary Overseas) patients and is responsible for managing and delivering high-quality services within the Trust, ensuring a seamless and professional experience throughout their care journey.
The department coordinates bookings, billing, and administrative processes, supporting consultants and clinical teams to optimise private patient activity. It ensures compliance with relevant legislation, Trust policies, and financial governance while safeguarding the integrity of NHS resources.
The team also works collaboratively across departments to enhance service efficiency, patient satisfaction, and income generation for the organisation.
Main duties of the job
· Support the delivery of high-quality, patient-centred administrative and customer services across Private inpatients, outpatients and diagnostics.
· Ensure that administrative processes support efficient, responsive and coordinated patient pathways.
· Monitor service performance, patient feedback and complaints, and support the implementation of actions and improvements as required.
· Work collaboratively with clinical and operational colleagues to support effective service delivery and patient experience.
· To ensure that all consultants undertaking Private Practice at St Georges, and their private secretaries are aware of procedure for managing these patients
· To ensure pre-authorisation of entitlement to treatment, patient registration, liaison with admitting consultants and invoicing of purchasers.
**Please refer to the Job description for further details on the main duties of the role**
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Qualifications and Training
Essential:
- Educated to A- level, and evidence of further work-based training
- At least 2 years’ experience of working in customer care/ health service environment
Experience
Essential:
- Demonstrable experience of working in the private healthcare sector or NHS Private Patients Team.
- Demonstrable experience of successful communication and pre-authorisation of procedures with Private Medical Insurance companies.
- Demonstrable experience of working in a supervisory role.
- Experience of working across inpatient, outpatient and diagnostic services.
- Experience of working with clinical teams and senior stakeholders.
Desirable:
- Excellent understanding of the DOH regulations
- Experience of monitoring service performance and activity.
Skills
Essential:
- Flexible and adaptable to a wide range of duties.
- Highly organised with a logical and analytical approach to problem-solving.
- Ability to deal with patient complaints and complex service issues appropriately
- Strong stakeholder management and communication skills across clinical and non-clinical teams
- Understanding of financial capture, billing readiness and private patient processes.
- Good literacy and numeracy skills
Knowledge
Essential:
- Knowledge of Medical Terminology
- Excellent understanding of data quality, information governance, confidentiality and GDPR requirements.
- Excellent demonstratable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs).
Desirable:
- Knowledge or Cerner/Iclip system, EPR, SBS - Oracle, Apex Soliton Radiology Systems.
- Knowledge of key responsibilities and requirements Private patient teams have to adhere to in relation to Clinical Coding And Schedule Development (CCSD) and the Private Healthcare Information Network (PHIN).
- Excellent knowledge of the rules relating to the Department of Health Document entitled – “The Effective Commissioner-Who Pays” and the current guidelines on management of overseas visitors.
- An excellent working knowledge of the NHS Complaints Procedure
Other
Essential:
- Ability to develop good working relationships across the Trust and within the team.
- Excellent verbal numerical, written and communication skills.
- Able to deal with contentious and difficult situations calmly and sympathetically.
- Resilient and confident when managing change, challenge and escalation.
- Ability to prioritise workload effectively
Person specification
Qualifications and Training
Essential criteria
- Educated to A-Level, and evidence of further work based training
- At Least 2 years' experience working in customer care/ healthcare environment
Experience
Essential criteria
- Demonstrable experience of working in the private healthcare sector or NHS Private Patients Team.
- Demonstratable experience of successful communication and pre-authorisation of procedures with Private Medical Insurance companies.
- Demonstrable experience of working in a supervisory role.
- Experience of working across inpatient, outpatient and diagnostic services.
Desirable criteria
- Excellent understanding of the DOH regulations
- Experience of monitoring service performance and activity.
Skills
Essential criteria
- Understanding of financial capture, billing readiness and private patient processes.
- Highly organised with a logical and analytical approach to problem-solving.
- Strong stakeholder management and communication skills across clinical and non-clinical teams
- Good literacy and numeracy skills
- Ability to deal with patient complaints and complex service issues appropriately
Knowledge
Essential criteria
- Knowledge of Medical Terminology
- Excellent understanding of data quality, information governance, confidentiality and GDPR requirements.
- Excellent demonstrable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs).
Desirable criteria
- Knowledge or Cerner/Iclip system, EPR, SBS - Oracle, Apex Soliton Radiology Systems.
- Knowledge of key responsibilities and requirements Private patient teams have to adhere to in relation to Clinical Coding And Schedule Development (CCSD) and the Private Healthcare Information Network (PHIN).
Other
Essential criteria
- Ability to develop good working relationships across the Trust and within the team.
- Resilient and confident when managing change, challenge and escalation
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Amol Joshi
- Job title
- Assistant Director of Finance - Resources
- Email address
- [email protected]
- Telephone number
- 07886084719
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