Job summary
- Main area
- Radiology
- Grade
- Band 4
- Contract
- Secondment: 12 months (12 months)
- Hours
- Full time - 37.5 hours per week (Occasional evenings and weekends)
- Job ref
- 200-8086433-DE-PT
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St George’s Hospital
- Town
- Tooting
- Salary
- £34,186 - £37,389 Per annum
- Salary period
- Yearly
- Closing
- 06/08/2026 23:59
Employer heading
Team Leader - Radiology
Band 4
Job overview
We are looking for a proactive and organised Team Leader to support the delivery of Radiology services across Trust sites. This role is key to ensuring effective administrative support across multiple modalities, working closely with clinical and operational teams to maintain efficient patient pathways and a high-quality, patient-focused service.
Main duties of the job
The postholder will provide day-to-day leadership and line management to Radiology administrative staff, ensuring effective supervision, performance management, and staff development. They will oversee referral and booking processes, support service delivery against key targets, manage patient queries and complaints, and contribute to service improvement and operational efficiency.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
Please refer to the attached Team Leader – Radiology JD and PS for a full outline of the duties, responsibilities, and essential criteria for this post.
Person specification
Qualifications and Training
Essential criteria
- Good standard of general education (GCSE English and Maths or equivalent)
- Evidence of supervisory / leadership training or equivalent experience
- Commitment to ongoing professional development
Desirable criteria
- Level 3 Team Leader / Management qualification or equivalent
- NHS leadership development training
Experience
Essential criteria
- Experience of supervising or line managing staff
- Experience working in an administrative or patient-facing service environment
- Experience managing workload priorities in a busy operational setting
- Experience dealing with staff attendance, performance, or wellbeing matters
- Experience handling patient queries or complaints professionally
Desirable criteria
- Experience working within Radiology / Imaging services
- Experience within an NHS acute hospital setting
- Experience of referral and appointment booking pathways
- Experience supporting RTT / cancer / diagnostic access targets
Knowledge
Essential criteria
- Understanding of effective people management principles
- Understanding of customer care and patient experience standards
- Understanding of workforce wellbeing and engagement principles
Desirable criteria
- Knowledge of Radiology systems and pathways
- Knowledge of Soliton, PACS, EPR or similar healthcare systems
- Understanding of NHS performance targets relevant to diagnostics
Skills
Essential criteria
- Strong communication and interpersonal skills
- Ability to lead and motivate a team
- Ability to prioritise workload and manage competing demands
- Problem-solving and decision-making skills
- Ability to use Microsoft Office systems
- Ability to manage difficult conversations professionally
Desirable criteria
- Ability to analyse data and identify service improvements
- Experience using scheduling / booking systems
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Cristina Terrone
- Job title
- Assistant Service Manager - Radiology
- Email address
- [email protected]
- Telephone number
- 0208 725 5486
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