Job summary
- Main area
- Switchboard Operator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 200-NN-7214753-A&C-Z-A
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St George’s Hospital
- Town
- Tooting, London
- Salary
- £30,546 - £32,206 per annum including inner london HCAS
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading
Switchboard Operator
Band 3
Job overview
We are currently looking to recruit a full time Switchboard operator to our busy Switchboard team.
The principal role will be to work within a team to provide an efficient telephone operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general business calls to the implementation of the Trust emergency procedures.
The Switchboard is 24 hour 365 day a year service.
Main duties of the job
The ideal candidates will have:-
- A extensive experience working in a Trust Switchboard.
- Experience of handling large volume telephony in multiline environment.
- Excellent communication skills, written and oral.
- Proficient user of Microsoft Office.
- Ability to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate.
Working for our organisation
St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Detailed job description and main responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person specification
Experience
Essential criteria
- Experience of working with telephone as a main function of the job
- Experience in handling large volume telephony in multi- live environment
Desirable criteria
- Experience of working in an acute trust switchboard
Education
Essential criteria
- Educated to GCSE standard and/or equivalent qualification and/ or equivalent experience
Desirable criteria
- Customer Service, Administration or Call Centre Qualification and/or equivalent experience
Trust Values
Essential criteria
- Demonstrable ability to meet Trust values
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
Telephone: 02082963786
Text: 07501066267
Email: [email protected].
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Naomi Siakpere
- Job title
- Switchboard Manager
- Email address
- [email protected]
- Telephone number
- 020 8266 6710
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