Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 363-TH7193330
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- 2nd Floor Beaumont House
- Town
- Tower Hamlets
- Salary
- £30,279 - £33,116 per annum pro rata Inc HCAs
- Salary period
- Yearly
- Closing
- 08/06/2025 08:00
Employer heading
Administrator Band 4
Band 4
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
We have an exciting opportunity for a Band 4 administrator to be part of the East London Intensive Support Team. This is a new service which will provide a 7 day a week urgent and intensive community response for people with Learning Disabilities with additional complex mental health needs and/or behaviours that services perceive to be challenging. The service operates across the inner east London boroughs of Tower Hamlets, Newham and City and Hackney. The team will be based at our site at Mile End Hospital.
The post is for 22.5 hours per week during office hours from Monday - Friday There can be some flexibility regarding the working pattern, however working on a Monday is part of the core requirement for the role.
Main duties of the job
The role includes providing administrative support to the Intensive Support Service, ensuring efficient and smooth running of the team. Responsibility for developing own administration systems for the team and providing day to day administrative support to the team. The post requires the ability to work on own initiative and to liaise effectively with a board range of professions and to maintain client confidentiality.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
This job description is an outline only of the duties to be performed and will be reviewed and altered in light of the changing needs of the service.
Person specification
Education/ Qualification/ Training
Essential criteria
- Educated to GCSE standard or NVQ3 or equivalent
- Good standard of Written and Spoken English
Experience
Essential criteria
- • Working in a Team.
- • Significant experience of working as part of an administrative team.
- • Experience in a health/mental health, education or social services environment
- • Experience of working in a culturally diverse inner city area.
- • Minuting meetings
- • Working in a Multidisciplinary Health Team
Knowledge and Skills
Essential criteria
- • Application of technology in the office i.e. email and networking.
- • Other windows packages (for example Excel, PowerPoint and outlook).
- • An Understanding of Office Procedures.
- • Understanding of hospital and/or social services environments
- • Knowledge and understanding of medical terms.
- • Knowledge of the Data Protection Act and Caldicott Guardian
- • Equal Opportunities.
- • Confidentiality
- • Computer Literacy
- • Word processing skills (MSOffice Word)
- • 60-70 wpm typing speed
- • Data entry skills
- • Familiarity with switchboard duties
- • Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- • Ability to type using digital dictation recordings.
- • Ability to prioritise workload, plan and organise own time effectively
- • Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- • Ability to act independently, and on own initiative.
- • Ability to work as part of a multi disciplinary team in a pressured environment
- • Able to work under pressure
- • Excellent organizational skills
- • Ability to work flexibly.
- • Ability to manage own workload without direct supervision
- • Knowledge of Access/Patient Administration systems.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mary Marcus
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0207 771 5540
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