Job summary
- Main area
- Estates & facilites
- Grade
- Band 5
- Contract
- Bank: 12 months
- Hours
- Full time
- Flexible working
- Job ref
- 363-BANK-AFO-Jan26
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Mile End / Trust Wide
- Town
- Trust Wide
- Salary
- £20.97 Per Hour, Inclusive of HCA & WTD
- Salary period
- Hourly
- Closing
- 22/01/2026 23:59
Employer heading
Bank Assistant Facilities Officer
Band 5
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
Are you looking for a BANK / INTERIM role where you can make a real difference to the quality and safety of the places where care is delivered? Do you have experience working in Estates or Facilities, and a practical understanding of how to support safe, well managed healthcare environments?
We are looking for a proactive and reliable BANK / INTERIM Assistant Facilities Officer to join our Estates team and support our staff, operational services, service users and contracted partners across our sites in London, Luton and Bedfordshire. However this would be primarily Mile End and across London
This role provides essential operational support. You will help ensure that buildings and local facilities services remain safe, well maintained and ready for inspection. You will work closely with Estates colleagues, clinical teams and our FM providers to maintain day to day operations, respond to issues quickly and contribute to safe environments for patients and staff.
With over 130 properties and a complex mix of service delivery models, your work will play an important part in maintaining compliance, supporting incident response and helping the Trust prepare for CQC inspections.
You do not need to know everything on day one. You should have an understanding of Estates or Facilities work, be well organised, willing to learn and confident engaging with contractors and colleagues at all levels
Main duties of the job
As an effective Assistant Facilities Officer, you will:
· Carry out routine site inspections and support CQC readiness work, ensuring that issues are recorded, escalated and resolved.
· Provide day to day oversight of contractors on site, checking that works are safe, well planned and delivered to the required standard.
· Support incident investigation and follow up, working with Estates and clinical colleagues to gather information and agree actions.
· Assist with the mobilisation and transition of the CBRE contract, including tracking local tasks and providing operational support.
· Help maintain accurate records and documentation, including statutory and compliance
· Provide administrative and project support to Estates colleagues
· Build constructive relationships with site staff, Estates colleagues, clinical teams and contractors to support a coordinated and safe approach to facilities management.
(Please see the job description for the full range of responsibilities.)
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Detailed job description and main responsibilities
As a values-led member of the Estates team, you will take pride in maintaining safe, compliant environments for service users, staff and visitors. You will work in a practical and collaborative way, with a focus on clear communication and a steady approach to problem solving.
You will have:
· Experience working in Estates or Facilities, or a good understanding of our duties
· Knowledge of expectations in the healthcare built environment.
· The confidence to work directly with contractors and colleagues at all levels.
· Good organisational skills and the ability to prioritise competing tasks.
· A willingness to develop your technical knowledge and gain experience across a broad portfolio of sites.
· We welcome applicants who are progressing in their career and want to build their experience in a busy, supportive Estates service.
If you feel that your ambition matches ours, we look forward to receiving your application.
“Does this job excite you but you feel as though you don’t have experience in all of the areas listed in this Job Description, or that your skills and qualifications don’t perfectly meet the requirements? We would welcome applications from under-represented groups in this sector such as women and BAME candidates.
At ELFT Estates, we are dedicated to creating a diverse, inclusive and authentic workplace, so if you’re passionate about this role but your past experience doesn’t align perfectly with every criterion or qualification in the job description, we actively encourage you to apply or to reach out for a conversation. You could be just the person that we are looking for.
David Stevens – Director of Estates, Facilities and Capital Development"
Person specification
Education, Training & qualifications
Essential criteria
- Bachelor’s Degree in Built environment, facilities, management, or similar relevant degree
- Equivalent level of knowledge acquired through courses and experience
Desirable criteria
- Member grade of relevant professional association / institution
- Post Graduate degree or equivalent level of knowledge acquired through courses and experience in Built environment, facilities, management, or similar relevant subject IOSH Or equivalent
As per criteria in JDPS
Essential criteria
- As per criteria in JDPS
Desirable criteria
- As per criteria in JDPS
Previous Experience
Essential criteria
- Experience within Estates & Facilities functions.
- Quality Performance Monitoring understanding using various methods – e.g. Electronic Data systems.
- Operational experience of delivery and managing a Hard & Soft FM service and dispute resolution.
- To have significant experience managing ERIC/PLACE/PAM programmes and other associated data systems for performance managing to enhance patient experience
Desirable criteria
- Experience in a Health/mental health, child health, education or social services environment. This could include Community Service and Primary Care services.
- Experience of working in a culturally diverse area. Good at working with all partnership groups to include contractors as well as clinical colleagues – e.g. Infection Prevention Team.
- Previous management experience within a Hotel Service discipline if not in NHS services.
Skills & Abilities
Essential criteria
- Highly developed negotiating skills and able to manage disputes to resolution.
- Excellent Communicator – oral and in writing
- Highly effective organisational skills
- Ability to understand a complex multi – million-pound contract
- Ability to communicate at all levels – this would include Service User Groups as well as Service Users & all staff.
- Excellent written and verbal communication skills.
- Computer literate
- Ability to supervise direct labour and contract labour staff
Desirable criteria
- Ability to develop a systematic approach to problem solving to enhance contractor performance.
- An understanding of frequently used programming techniques.
- Work within the constraints of the Directorate to deliver an exceptional service.
Knowledge
Essential criteria
- Specialist professional facilities knowledge underpinned by theoretical knowledge.
- Comprehensive understanding of maintaining/writing Estates & Facilities Policies and procedures to ensure compliance.
- Knowledge of Minor Projects in a supporting role
- Comprehensive knowledge of Hotel Services functions within an NHS environment.
- Good sound knowledge of Catering services and the National Standards required for Domestic Services.
- Trained in a capacity to manage and maintain Health & Safety guidelines within the Directorate in a supporting role and to ensure team compliance.
- Full knowledge of FM services and their operation/management
- An understanding of the national guidance on PFI/LIFT process.
- Sound knowledge of complex contract management processes.
Desirable criteria
- Knowledge of Hotel Services procurement.
- Knowledge of Food handling procedure
Other requirements
Essential criteria
- Ability to work on own initiative.
- Confident to work alone or part of a team
- Flexible attitude to working hours and ability to perform under pressure.
- B&L - Must be a car owner/driver as travel is essential.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Adam Fahn
- Job title
- Assistant Director of Estates
- Email address
- [email protected]
- Telephone number
- 07904 886 446
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