Job summary
- Main area
- Governance
- Grade
- NHS AfC: Band 7
- Contract
- Fixed term: 12 months (Requirement to travel to units as part of investigations)
- Hours
- Full time - 37.5 hours per week (hybrid - Fixed Monday and either Tuesday or Thursday in Civic Centre office base (if not at Goodall Unit))
- Job ref
- 333-G-M-0167
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- 2 South NHS, Hillingdon Civic Centre
- Town
- Uxbridge
- Salary
- £55,524 - £62,652 per annum inc HCAS (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 05/10/2026 23:59
Employer heading
Goodall Patient Safety Incident Investigator
NHS AfC: Band 7
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
About the Role
We are seeking an experienced and motivated Patient Safety Incident Investigator to join our Goodall Division. This is an exciting opportunity to play a pivotal role in improving patient safety, driving learning, and shaping high‑quality care across a diverse range of services.
You will lead systems‑based, high‑quality investigations under the Patient Safety Incident Response Framework (PSIRF), ensuring that learning—not blame—drives improvement. As stated in the JD, the postholder “ensures that investigations are timely, compassionate, methodologically robust, and focused on learning and improvement rather than blame.”
Main duties of the job
What You’ll Be Doing
- Leading and coordinating PSIRF‑aligned patient safety investigations across the Division.
- Applying systems‑based methodologies such as SEIPS, Human Factors, and Just Culture.
- Conducting interviews, evidence reviews, timelines, and systems analysis.
- Producing high‑quality investigation reports with clear findings and proportionate recommendations.
- Ensuring compassionate, transparent engagement with patients, families, and carers.
- Supporting staff involved in incidents and promoting psychological safety.
- Presenting findings at governance meetings and contributing to Trust‑wide learning.
- Working with clinical and operational teams to embed sustainable safety improvements.
- Providing training and coaching on investigation methods and systems thinking.
- Supporting wider Quality Governance activity when required, including tracking actions and identifying themes.
- Deputising for the Head of Quality Governance when needed.
Working for our organisation
Why Join Us?
- Hybrid working based at the Civic Centre, Uxbridge.
- Opportunity to influence safety culture across a large, diverse Division.
- Supportive leadership and strong commitment to staff development.
- A role that directly contributes to safer, higher‑quality care for our communities.
- A Trust committed to openness, inclusion, and continuous improvement.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed job description and main responsibilities
What You’ll Be Doing
- Leading and coordinating PSIRF‑aligned patient safety investigations across the Division.
- Applying systems‑based methodologies such as SEIPS, Human Factors, and Just Culture.
- Conducting interviews, evidence reviews, timelines, and systems analysis.
- Producing high‑quality investigation reports with clear findings and proportionate recommendations.
- Ensuring compassionate, transparent engagement with patients, families, and carers.
- Supporting staff involved in incidents and promoting psychological safety.
- Presenting findings at governance meetings and contributing to Trust‑wide learning.
- Working with clinical and operational teams to embed sustainable safety improvements.
- Providing training and coaching on investigation methods and systems thinking.
- Supporting wider Quality Governance activity when required, including tracking actions and identifying themes.
- Deputising for the Head of Quality Governance when needed.
Person specification
Attributes
Essential criteria
- Demonstrable commitment to and focus on quality; promoting high standards to consistently improve service delivery
- Values diversity and difference, operates with integrity and openness
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, seeks out innovation
- Actively develops themselves and others
- Willingness to be flexible and adaptable in working pattern
- Demonstrates energy, enthusiasm & initiative in pursuing organisation objectives.
- Ability to contain and work with organisational stress
Qualifications
Essential criteria
- A Clinical Qualification/registered healthcare professional -desirable.
- Educated to at least degree level-essential.
- Project management or equivalent -desirable A Masters level award or willingness to study master’s level- desirable
Knowledge and Experience
Essential criteria
- Understanding and knowledge about PSIIs and PSIRF
- Experience of working in a health or social care setting
- Knowledge of MH services and MH Law – desirable
- Evidence of working with service users and carers to improve safety and quality of care.
- Skills and experience in data management and analysis
- Trained patient safety incident investigator with proven track record in undertaking investigations
- Experience of working with sensitive or distressing information
- Experience in co-ordination of multiple tasks and processes
- Evidence of training in Quality Improvement Methodology or equivalent experience gained working on improvement projects
- Understanding of the Quality Governance Agenda
- Understanding of the regulatory framework under the Health and Social Care Act 2008 and fundamental standards 2014.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ashtami Bharathan
- Job title
- Head of Quality Governance
- Email address
- [email protected]
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