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Job summary

Main area
Mental Health
Grade
NHS AfC: Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
333-G-HM-0642
Employer
Central and North West London NHS Foundation Trust
Employer type
NHS
Site
Riverside Centre,
Town
Uxbridge
Salary
£49,178 - £55,492 per annum including HCAS
Salary period
Yearly
Closing
02/05/2024 23:59

Employer heading

Central and North West London NHS Foundation Trust logo

Patient Flow Manager

NHS AfC: Band 7

Job overview

 We are excited here in Hillingdon to have a full time vacancy for a manger of ourThe Health Place Base of safety ( HPBoS) and also the Light house lounge which is part of the Hillingdon hospital care for patients who have mental health difficulties while in Hillingdon hospital's Emergency Department. The HPBoS is one of the busiest in the whole of London and was opened freshly in July 2023.

We are looking for a enthusiastic manager to join our team. A mental health nurse with experience of working as part of a team , with good knowledge of the mental health act and care processes.

Main duties of the job

Managing a small team of Band 6 patient flow manager and Health Care support staff. 

Providing guidance, supervision and appraisal of the team members.

Providing  the day to day running of a new Health Place Base of Safety and Light House 

Liaising with other service  such as police and General hospital to facilitate safe transferrer of care between service. 

Ensure that the teams KPI are completed and patient feedback is collected. 

Monitoring complaints and compliments.

Ensuring that the suite and lounge offers quality  facility for the ongoing assessment of  its clients and the support of their carers. 

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Working for our organisation

Our teams are well established, dynamic, with a strong commitment to multidisciplinary working, service development and continued professional development. We also provide ongoing in-house training and workshops for dedicated staff, to enable discussion, reflection and education which lead to the delivery of the best care for our patient groups.

This includes an extensive portfolio of academic and clinical courses ranging from ongoing personal development through to clinical excellence and leadership skills. CNWL prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

We can offer you:

  • An opportunity to work on the outskirts of London with good transport links from Uxbridge to Hillingdon.
    • Excellent progression through various career pathway opportunities
    • Ongoing supervision and appraisals
    • Tailored education and development programme.
    • Hidden Gem and annual award ceremonies
    • Excellent staff benefits: our benefit packages are amongst the best in London and include: childcare vouchers, health and wellbeing services, season ticket loans and cycle to work scheme.

Detailed job description and main responsibilities

Manager of a busy, three roomed HPBoS in Hillingdon. To manage the team of Band 6 and HCA who look after patient brought to the unit under section 136 or section 135 of the mental health act.  Also to manage nursing team and working closely with CNWL Liaison services and the Acute services in Hillingdon hospital. 

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria
  • Registered Nurse (Mental Health).
  • 998 Mentorship / Slice
  • Evidence of post registration Management Education
Desirable criteria
  • Post registration qualification appropriate to speciality

PREVIOUS EXPERIENCE

Essential criteria
  • Significant post registration experience
  • Minimum 2 month experience at Band 6 within Adult Acute Mental Health service.
  • Keeping accurate records.
  • Practical experience of providing high quality care and exceeding expectations.
  • Experience in providing and receiving supervision
  • Experience of conducting risk assessments on mental health patients and ward environments.
Desirable criteria
  • Experience of basic counselling and group work.

SKILLS, KNOWLEDGE, ABILITIES

Essential criteria
  • Leadership skills (motivating, using initiative, change management).
  • People Management Skills.
  • Clinical Governance and Evidence Based Practice
  • Demonstrate an understanding of the multidisciplinary team concept and factors that affect good team working in an integrated mental health service
  • Ability to work with different agencies and service providers, and form positive working relationships with a range of professionals
  • Can demonstrate a good working knowledge of Mental Health Act 1983.
Desirable criteria
  • Able to use basic computer software packages such as MS Word and Excel
  • Skills in Cognitive behavioural therapy techniques

Employer certification / accreditation badges

Trust IDWe are a Living Wage EmployerEmployers for CarersPurple SpaceHealthy Workplace - Excellence 2018No smoking policyMenopause Friendly EmployerAge positiveDefence Employer Recognition Scheme (ERS) - BronzeNational Autistic SocietyDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.AccessAbleStonewall Gold 2022Step into healthCarer Confident -AccomplishedNHS Rainbow Badge - BronzeArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
soraya McDevitt
Job title
Matron
Email address
[email protected]
Telephone number
07860916171

If you have problems applying, contact

Address
Argo House 180 Kilburn Park Road
London
NW6 5FA
Telephone
02076852922
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