Job summary
- Main area
- Reception/Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Maternity cover)
- Hours
- Full time - 37.5 hours per week (08:30 - 16:30 / 09:00 - 17:00 / 12:00 - 20:00)
- Job ref
- 333-G-HC-1569
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- Various - Hillingdon sites
- Town
- Uxbridge
- Salary
- £29,179 per annum inc HCAS (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 04/03/2026 23:59
Employer heading
Reception Administrator
NHS AfC: Band 2
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
Reception Administrator – Bank Cover (12‑Month Period)
We are seeking an enthusiastic and dedicated individual to join our team as Reception Administrator who will be based at Laurel Lodge, Hillingdon and expected to cross cover across a number of clinic sites within the Hillingdon Borough. We are looking for staff to provide front of house reception cover for a fixed term of 12 months.
This role will require working across the clinic sites on a rotational basis, and may include evening and weekend cover. The postholder will be required to provide short notice cover across the sites for annual leave or sickness.
We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible.
Main duties of the job
To act as front of house and receive, assist, and direct various patients, staff, and visitors to appropriate services.
To provide general assistance and support basic administrative needs of the Hillingdon Community Teams located within sites.
The postholder will be expected to work closely and in synergy with the wider Hillingdon Administration service including dedicated Team Administrators.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Working for our organisation
There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
Detailed job description and main responsibilities
To work as part of a team providing reception support front of house meet and greet, giving basic information and dealing with drop-in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate.
- To be responsible for opening/unlocking and closing/locking up of clinic sites in accordance with security protocols.
- To maintain an effective message taking system, recording messages for staff and being responsible for seeing that they reach their destination.
- To arrange appointments for clinic sessions as required and maintain up to date filing systems of clients’ records.
- To facilitate the booking and use of interpreting or transport services as required.
- To enter and maintain basic information around appointments on the patient information system.
- To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
- To participate in maintaining an up to date display of health education literature within the reception area.
- To assist in providing general office support
- To ensure good Health and Safety practices at all times. To maintain and order general supplies and stock of stationary and other basic clinic supplies as directed by the Site Supervisor/Team Leaders.
- To support the logging of complaints/compliments and incidents on Datix.
- Act as a point of contact for contractors visiting site to undertake works.
- Act as a point of contact for the team leaders on site to report any concerns around Facilities Management provision and for any additional requests.
- Assist in maintaining a service calendar for the site – to ensure that all statutory requirements are kept within date.
- Support the action plans for the Fire Risk Assessment (FRA) and the Workplace Risk Assessment (WRA) for your sites, as appropriate and directed by line manager.
- To undertake training and responsibilities of a Nominated Officer of Fire.
Person specification
Qualifications and Education
Essential criteria
- GCSE or equivalent in Maths and English
Experience
Essential criteria
- Experience of working in a healthcare setting
- Experience working in a customer‑facing or reception role
- Experience handling confidential or sensitive information appropriately
Desirable criteria
- Experience of dealing with the general public
Skills and Abilities
Essential criteria
- Experience working in a customer facing or reception role
- Good communication skills
- Experience of handling confidential or sensitive information appropriately
- Demonstrable knowledge of database systems and data entry processes.
- Ability to work independently and as part of a wider team
- Ability to work accurately with attention to detail
- Ability to remain calm
- Reliable, flexible, and able to provide short‑notice cover when required
- Willingness to work across multiple clinic sites on a rotational basis
- Ability to work evenings and weekends as part of a rota
Desirable criteria
- Positive, friendly, and patient‑focused approach
- Ability to travel between clinic sites across the borough
Personal Qualities
Essential criteria
- Consistently punctual, dependable, and able to provide short‑notice cover when needed
- Maintains a calm, composed manner even during busy periods or challenging situations
- Corporate loyalty and behaviour
- Warm, welcoming, and able to create a positive first impression for patients and visitors
- Approachable and empathetic, with a genuine desire to help others
- Clear, confident communicator who can adapt their style to different people
- Willing to take on varied tasks and adapt to changing priorities
- Organised and methodical
- Demonstrates a “can‑do” approach
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Andrews
- Job title
- Health Centres Administration Lead
- Email address
- [email protected]
- Telephone number
- 07852590639
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