Job overview

Job summary

Digital Services at London Northwest University Healthcare NHS Trust are deployed to jointly support this Trust and The Hillingdon Hospitals NHS Foundation Trust. This role supports the Digital Application Manager in providing service operations for the Application portfolio including the management of incidents, requests, developments, user access and problems.

· The post holder delivers end-user support, training, and all processes relating to Application Management for one or more Digital Applications within the team’s portfolio.

· The post-holder will investigate, manage and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary.

· The post-holder will assist in the development of specifications for any change requests set against the team’s application portfolio.

· The post holder will support strategic planning relating the current and future configuration of the application portfolio and will engage in a variety of work streams within wider Digital Services projects or programmes.

· The post holder will also deliver training programmes for the application portfolio to ensure that business processes are optimised.

Main duties of the job

Participate in training via classroom-based events, supporting the Digital Application Manager to ensure rooms and trainers are organised; and that equipment, software and other materials are available as required.

· Participate in the Trust’s performance appraisal system and to undertake any identified training and development related to the post.

· Responsible for ensuring compliance with the NHS Cyber Assurance Framework.

· Provide a level of support commensurate with the banding of this post to colleagues to improve their knowledge and understanding, and share own knowledge, skills and experience with others.

· Responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.