Job summary
- Main area
- Management
- Grade
- NHS AfC: Band 8c
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 394-Corp-8116321SG
- Employer
- The Hillingdon Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The Hillingdon Hospitals NHS Foundation Trust
- Town
- Uxbridge
- Salary
- £79,504 - £91,609 per annum
- Salary period
- Yearly
- Closing
- 20/07/2026 23:59
Employer heading
Head of Site
NHS AfC: Band 8c
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The Trust only accepts applications made through this site, please register when you click APPLY at the end of this advertisement. The Trust is able to offer hospital accommodation, pension scheme, on-site nursery (through third party provider), together with salary sacrifice schemes (including child care vouchers, ride to work) and a range of national and local staff discounts (subject to availability).
Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
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Job overview
The Head of Site Operations is accountable for leading and managing site operations services across The Hillingdon Hospital, including the Hillingdon and Mount Vernon sites.
The post holder will provide strategic leadership for Site Operations, coordinating activity, resolving operational issues, and working closely with senior and executive colleagues, internally and externally, to deliver key Trust objectives, including patient access standards and safe discharge to the community.
The post holder will lead the management of site pressures, respond to operational challenges, and identify and implement process improvements to strengthen site management.
The post holder will be responsible and accountable for delivering financial, quality, performance, workforce and productivity targets.
The Head of Site Operations will horizon scan and develop actions and mitigations for external changes.
The Head of Site Operations will support Trust-wide improvement initiatives, contribute to quality priorities, provide clinical advice for Emergency Preparedness, Resilience and Response, and support the integrated site clearance plan and redevelopment programme.
The post holder will be accountable for delivering the actions and outcomes relevant to their portfolio.
The post holder will embody the Trust’s CARES values, demonstrate commitment to the Trust’s core strategies, ambitions and goals, and place patients at the heart of everything they do.
Main duties of the job
1. Strategic and Operational Leadership
- Lead site operations across hospital sites, ensuring effective patient flow, capacity management and resolution of operational pressures.
2. Performance, Quality and Governance
- Accountable for delivery of financial, performance, workforce and quality targets.
- Ensure compliance with regulatory standards (e.g. CQC, national reporting) and maintain robust assurance systems.
- Oversee monitoring, reporting and escalation of KPIs, risks, incidents and complaints.
3. Patient Flow and Discharge
- Provide assurance that admission and discharge processes deliver high-quality, patient-centred care.
4. Workforce Leadership and Culture
- Lead, develop and performance manage multidisciplinary site teams, including Clinical Site Practitioners
5. System and Partnership Working
- Represent the Trust at system level and contribute to integrated care and discharge planning.
6. Emergency Preparedness and Site Management
- Lead Emergency Preparedness, Resilience and Response (EPRR) for the site and participate in the on-call rota.
7. Financial and Resource Management
- Manage delegated budgets and contribute to financial balance, productivity and cost improvement programmes.
8. Continuous Improvement and Innovation
- Lead and support quality improvement initiatives and service redesign to enhance patient outcomes and efficiency.
Working for our organisation
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Please note : Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
Detailed job description and main responsibilities
Person specification
Education and Qualifications
Essential criteria
- First Degree (Nursing, Midwifery, Health related or Other) supplemented by specialist training and experience
- Leadership/ management qualification or proven track record in professional leadership/management role
- Masters level education (or equivalent experience)
Knowledge and Experience
Essential criteria
- Proven track record in successful and professional leadership/ management role
- Experience of leading and influencing across organisational boundaries and of working in an integrated system
- Experience of managing teams and individuals, including completion of PDRs, performance, sickness and capability management
- Experience of managing budgets
- Experience of undertaking service reviews and implementing change to support improved patient experience, patient care and improving use of resources
- Experience of site management, emergency department at Band 8a or above
- Experience of integrated discharge management
- Knowledge of current issues relating to Emergency services, healthcare and health service management
- Experience of EPPR and seasonal planning
Desirable criteria
- Experience of having undertaken on call or senior nurse on site functions or equivalent
- Knowledge of current issues relating to Emergency services, healthcare and health service management
Skills and Abilities
Essential criteria
- Able to think and plan strategically, tactically and creatively and skills in strategy and policy development
- Able to rapidly interpret and synthesize information to problem solve complex issues
- Confident in interpreting quantitative and qualitative data
- Digital skills including confidence in use of Co-Pilot, Teams and Excell (intermediate)
- A working understanding of delivering the NHS constitutional standards (4 hour Emergency Care standard, 18 weeks RTT and prioritising cancer access for patients) Good knowledge of discharge legislation
- Able to provide advice and guidance on relevant issues to colleagues across the organization
- Able to recognize own limitations and to seek support and guidance when needed
- Able to manage complex and difficult situations
- Able to maintain own personal safety and wellbeing and the safety and wellbeing of others
- Able to work effectively under pressure and meet deadlines
- Able to develop project and manage projects plans, including reports for trust-wide consumption
- Effective written and oral communication skills
- Able to clearly articulate a vision and direction to a wide audience of stakeholders
- Able to compassionately lead and manage teams
Pesronal Qualities
Essential criteria
- Demonstrates personal affiliation with CARES values
- Credible clinical leader
- Honest and open in your approach, with a clear understanding of accountability
- Flexible and adaptable
- Approachable with positive attitude
- Able to manage own time and workload
- Able to work independently and as part of a team
- Reliable, punctual and professional
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Clare Leon-Villapalos
- Job title
- Deputy Chief Nurse
- Email address
- [email protected]
- Telephone number
- 07929797531
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