Job overview

We are looking for a driven individual to join a busy and expanding Neurology and Outpatient Neurorehabilitation service, which sits within the Unplanned Care Division. The service works closely with the Stroke Medicine services with cross-cover arrangements in place, and so we are looking for someone who is a good team player. 

 The post holder will provide comprehensive administrative support to the team, including consultants, junior doctors and nurses. The post holder will need to be flexible, have a confident telephone manner along with good typing skills and organisational skills. Team member will be required to use various systems like Cerner, e-Referral Service, Luna, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.

To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

Confidentiality within this post is of prime importance.

Main duties of the job

Operating the reception for Neurology and Neurorehabilitation clinics and completing administrative processes around arriving, booking and outcoming patient appointments.

To book patients for their appointments in accordance with 18-week RTT standards and in line with the current Patient Access Policy and booking criteria.

Knowledge of secretarial procedures and systems, passing on messages to the appropriate person. 

To deal with all incoming calls, cancelling/re-arranging appointments and redirecting callers as required.

To answer all written, email and telephone queries, and resolution within specified timescales, recording and reporting the query details on Cerner and response times will be part of this role.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust delivers acute services at The Hillingdon Hospital, as well as some services at Mount Vernon Hospital.
The Trust has a turnover of around £250m and employs over 3,300 staff. We deliver high-quality healthcare to the residents of the London
Borough of Hillingdon, and increasingly to those living in the surrounding areas of Ealing, Harrow, Buckinghamshire and Hertfordshire, giving us a total catchment population of over 350,000.

This is a challenging time for the Trust. We face significant operational pressures through increased demand. We are currently rated by CQC as Requires Improvement, we do not meet some of our constitutional standards, have an underlying £23m deficit and we have an extremely poor estate. However, we’re not daunted by the scale of the challenge and
have clear plans in place to get a grip on operational performance as well as improve effectiveness and efficiency. We have launched Brunel Partners Academic Centre for Health Sciences, a new centre providing the perfect setting for research and developing new methods of healthcare delivery across allied health, nursing, social care and medicine and we are developing plans to build a new academic health campus that would include a new hospital for us all.