Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 9 months (None)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 824-HERTS-7268164
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- BRE
- Town
- Watford
- Salary
- £25,883 - £26,958 Per Annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading
SPA Administrator
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
Single Point of Access Administrator
Are you looking for an admin role where you can really make a difference?
Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?
If your answers are yes, then keep reading.
Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in South and West Hertfordshire.
Electronic referrals from a variety of professionals are managed by the SPA. SPA is also responsible for handling patient telephone enquiries for several different services. Our high performing team uses an advanced electronic patient record system.
The Single Point of Access is located at BRE, Bucknalls Lane, Watford, WD25 9NH.
The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service. The service opening hours are 8am to 8pm, a mixture of shifts are worked to cover these hours. Weekend and Bank Holiday working is to be expected as we are open 365 days a year.
For more information please email [email protected]
Previous applicants need not apply
NOTE We are unable to offer sponsorship for this Fixed Term administrative role.
Main duties of the job
Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner
Maintain health records as required and according to local SOPs
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
Provide accurate confirmation of appointments to patients
Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
Undertake photocopying, faxing, scanning of confidential and non-confidential information.
Work with telephonic equipment and computer software used to support the Single Point of Access
Working for our organisation
Just as we care about our service user’s wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the Trust and local induction to introduce you to the role 0-19 services.
- Bespoke housing is available for key workers within central London: https://www.sharetobuy.com/
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support, and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Please refer to the attached Job Description and Persons Specification.
Detailed job description and main responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person specification
Education/Qualifications
Essential criteria
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent experience
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent experience
Experience
Essential criteria
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable criteria
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
Skills and Knowledge
Essential criteria
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Able to provide evidence of demonstration of the Trust’s Values and Behaviours
- Able to meet the required IT Skills for the post
Desirable criteria
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Woodward
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 03000 200 656
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