Job overview

We are seeking a dedicated individual to join the Outer North West (ONW) Single Point of Access (SPA) Team. In this role, you will be a key member of a dynamic team responsible for supporting clinical services in managing the daily demands of referrals and ensuring that incoming referrals are prioritised effectively.

The ONW SPA is responsible for processing and registering new referrals, booking appointments, updating waiting lists, and communicating appointment-related information to patients, carers, and healthcare professionals. You will play a vital role in ensuring that resources are used efficiently, duplication is reduced, and referrals are managed effectively and safely through the system. You will also be responsible for ensuring that appropriate referrals are accepted and that any urgent needs are highlighted to the relevant clinical services.

The Harrow Adults Team within the ONW SPA operates Monday to Friday, from 8:00 AM to 8:00 PM, although the service currently closes at 6:00 PM on weekdays, with a return to the 8:00 PM schedule to be determined. The service is also available on weekends and Bank Holidays from 8:00 AM to 4:00 PM. This full-time position involves working 37.5 hours per week.

For further information, please contact via email or phone: Dipti Khajuria

[email protected] Mobile 07824530316

Main duties of the job

The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.

The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system.

They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. This postholder will work 37.5 hours per week within the SPA’s operational hours – Monday to Friday 8am to 8pm (currently closing at 6pm – return to 8pm to be determined), weekends and Bank Holidays 8.00am to 4.00pm.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.