Job summary
- Main area
- ACUTE MED (QEH)
- Grade
- Band 2
- Contract
- Fixed term: 12 months (Full-Time)
- Hours
- Full time - 37.5 hours per week (Days & Nights)
- Job ref
- 197-HF7125
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Woolwich
- Salary
- £24,465 Per annum plus HCA (pro rata'd for part time)
- Salary period
- Yearly
- Closing
- 14/08/2025 08:00
- Interview date
- 19/08/2025
Employer heading

AMU Healthcare Support Worker Open day
Band 2
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
Open Day & Assessment Details
Join us for our HCA Open Day at Queen Elizabeth Hospital on 19th August 2025, from 9:00 AM to 3:00 PM.
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Submit an application
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Prior to attending, candidates need to complete the online assessment test and download their certificate to bring with them for verification. To complete the test, click this link -Health Care Support Worker Online Test
- Candidates must arrive on time if they wish to be assessed and offered a role on the day
We’re excited to be launching a new and ambitious clinical model for our Acute Medicine and Frailty services at Queen Elizabeth Hospital (QEH), going live in November 2025. This transformation reflects our commitment to delivering high-quality, timely, and compassionate care to patients with acute and complex medical needs. In the new model, Wards 22 & 23 will consist of the following four units: Acute Assessment Unit (AAU), Acute Medical Unit (AMU), Frailty Same Day Emergency Unit, ACUTE Frailty Unit (AFU).We are actively recruiting HCA/Support Workers. These team members will play a key role in assisting nursing and medical staff with patient assessment, admission, and discharge processes within areas. The Support Worker will be expected to carry out specific tasks as allocated by RN/Nurse in charge of area. We require caring, professional people who are keen to learn and provide good nursing care to patients attending the AAU & AMU.
Main duties of the job
The role requirements include:
Assisting registered nurse/professional in the delivery of patient care in an acute setting.
Maintaining high standards to ensure infection control standards are met.
Excellent interpersonal, communication and caring skills
Assisting patients' hygiene and toileting
Feeding Patients
Assisting with mobility. Able to do manual handling.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development.
- Making equalities mainstream
Detailed job description and main responsibilities
Please click here to view full details of the role - Health Care Support Worker Band 3 JD
NOTE: Successful candidates with the Care Certificate will be offered a Band 3 role. Those without the Care Certificate who pass the assessment will be offered a Band 2 role with fixed term to complete the Care Certificate.
Successful applicants will have access to a wide range of training and development opportunities which will be available in house: the Essential Care Certificate and associated qualifications which will be achieved within 6 months of starting in your role. Candidates will be supported to complete all 15 standards within the Induction Care Certificate and associated workbook.
Person specification
Knowledge and Skills
Essential criteria
- Ability to carry out assigned tasks effectively in a busy environment
- Able to prioritise and meet deadlines
- Ability to work as part of a team, as well as on own initiative.
- Completion of in-house Trust mandatory training requirements and care certificate
- Awareness, understanding and compliance of policies and practices
- Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.
Personal Qualities and Skills
Essential criteria
- Manual handling of patients, using lifting aids
- Able and willing to work flexible shift patterns, internal rotation to day and night duty and unsocial hours, according to service needs.
- The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
- Ability to work with people and as part of a multidisciplinary team.
- Caring, compassionate and empathetic disposition
Qualifications and Training
Essential criteria
- Level I Maths and English
- Vocational qualification at level II qualification or equivalent relevant experience (gained by on the job learning).
Experience
Essential criteria
- Experience of dealing with the general public.
Desirable criteria
- Experience of working in a health care environment.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Ana Daniel Silverio
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 0208 836 4450
- Additional information
Leah Rushingwa
Ward Manager
0208 836 5060
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