Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- 15 hours per week (15h Job share within 37.5h role)
- Job ref
- 197-HF6825
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Woolwich
- Salary
- £24,169 Per annum plus HCA
- Salary period
- Yearly
- Closing
- 29/05/2025 23:59
Employer heading

Rheumatology Administration Clerk
Band 2
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
To provide a professional, customer centred service to patients and the multi-professional team within Neurology.
Key Result Areas & Performance:
To provide an accurate and timely telephone response service for calls to the department.
To promote the professionalism of the Trust and maintain the privacy and dignity of the patient who call at all times.
To offer all callers to the department a warm, friendly and helpful welcome and inform the caller of the next step, including any issues that may delay that process.
To maintain a calm attitude at all times, being aware of patients’ and callers worries and concerns.
To ensure the department administration processes are followed accurately and in a timely manner, and all administrative tasks and business processes are completed.
Main duties of the job
Main Duties/Responsibilities:
To respond to calls to the department in a timely fashion.
To ensure department scanning onto ICARE is completed at the end of every clinic.
To assist the Medical Secretaries and Medical Typists with duties as required including printing and posting of letters.
Ensure the accurate entry and up-date of patient details when updating ICARE.
To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.
To check case note availability for the multi-disciplinary team, escalating to the appropriate teams for missing records.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
To track all case notes on the electronic tracking system and send them out to other departments or staff as required (Coding; Medical Secretaries, Medical Records etc.)
To participate in the PDR process to ensure personal skills are enhanced.
Prioritise daily workload to ensure all urgent matters are dealt with appropriately and liaise with the Medical Secretaries and Associate Service Manager to ensure a high quality service delivery.
Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.
The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlines.
To escalate to relevant Specialty Service Mangers issues that require urgent action.
A formal performance review takes place on a six monthly basis where objectives are agreed and reviewed in line with the performance management system.
The post holder will record parting activity of the RTT status in line with the Access Policy.
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE Level NVQ Level 2 or equivalent, or previous experience of working within NHS Service
Desirable criteria
- 2 Years admin experience
Experience
Essential criteria
- Recent NHS experience (minimum six months’).
Desirable criteria
- Customer service experience
Knowledge
Essential criteria
- Numerate and articulate
- Knowledge of Patient Admin System (PAS)
- Keyboard skills
- Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations.
Desirable criteria
- Experience of using e-RS (previously Choose and Book)
Personal Qualities
Essential criteria
- Ability to work autonomously
- Ability to prioritise workload
- Able to meet deadlines under pressure
- Enjoys working as part of a team
- Ability to communicate with personnel at all levels of the organisation
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Harmeet Chana
- Job title
- Associate Service Manager
- Email address
- [email protected]
- Telephone number
- 0808 836 5554
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