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• Assist in maintaining and managing the library premises. Supervise and support library staff. Participate in the daily running of the service, answering enquiries and assisting users to find information.
• Manage the day to day running of the service, dealing with staff and users concerns and complaints, problem solving as required. Ensure that any faults regarding premises, equipment or software are dealt with effectively.
• Supervise the workload of support staff. Ensure cycles of work are completed; eg shelving, inter-library loans and membership records. Resolve any cataloguing queries.
• Cascade training for library staff in using current and new electronic resources.
• Manage the administration of Athens accounts and link-resolver, including the adding and removal of resources as required.
• Devise and deliver library searching skills training, both in house, to external clinical teams, and as part of outreach training to primary care and mental health staff, where contracted to do so. 
• Work collaboratively with other site trainers to devise and lead targeted training programmes of critical appraisal and literature searching skills to support research and professional development.
• Support the training needs of staff groups across the Trust, seeking out opportunities to develop and deliver training to groups locally to meet user needs as required. 
• Manage and provide an enquiry service for users, including highly complex literature reviews for staff, evaluating results for relevance and obtaining materials/information. 
• Provide an information service, including current awareness alerts via KnowledgeShare.
• Develop library collections and resources in the appropriate format according to user requirements.
• Represent and promote the library service at Trust staff induction. Provide tours and presentations as required for Library inductions to groups of users.
• Actively seek opportunities to improve the service for users eg through surveys, interviews, stock and user audits. Market and promote the service to existing and potential library users, targeting particular aspects of the service to specific staff groups, including those working in the community.
• Lead the development of a range of publicity materials in various formats, such as guides, instruction leaflets, posters and training support materials to promote the library and its services.
• Lead the continued development of the library web pages on the Trust internet and intranet sites, seeking out and developing material for internal and external users.
• Assess the competing demands on the service, including the impact of national developments. Analyse needs against available resources and develop the service to meet changing requirements.
• Analyse policy changes, both local and national and how they might affect the users, the LMS and the web pages, in particular. Discuss changes with library staff and other relevant groups.
• Contribute to strategies and annual plans, particularly QIOF, that support the organisational aims and objectives, meet the requirements of stakeholders, support local, regional and national learning and education initiatives and contribute to the development of patient care, education, learning, clinical governance and continuing professional development and research and development within the healthcare community.
• Provide information to the Knowledge and Library Services Manager to evaluate and enhance different aspects of the service for users e.g. statistics on usage and membership, evaluation of training programmes, analysis of qualitative and quantitative surveys.  Provide statistics as required for internal and external returns and surveys and to ensure service level agreements are met.
• Participate in appraisal and undertake professional development as required. Keep up to date with developments in the health library sector.
• Be responsible for maintaining own professional competence through continuing professional development activities such as attending training courses, workshops, conferences and seminars run by professional bodies such as CILIP and NHSE, in order to maintain awareness of current developments and changing technologies in knowledge and library services.
• Maintain membership of professional bodies such as CILIP; attend relevant meetings and committees, keep up to date with relevant health service and professional publications and participate in discussion groups.
• Participate in the recruitment and training of new staff, following Trust protocols and procedures. 

 General duties

• Handle money taken for printing.
• Open and close the library following local protocols, including. responsibility for securing the library and its resources on departure.
• Following discussion with other staff, develop work practices and policies in own area.
• Attend both internal and external meetings as required, including cross-site meetings.
• Work collaboratively on projects with library staff across all sites as required.
• Undertake relevant training. 

Workforce

• The postholder will be required to supervise support staff and provide support to the Knowledge and Library Services Manager as required, to ensure the smooth running of the library service.
• The workload is largely autonomous, requiring the postholder to set own priorities to complete weekly, monthly or quarterly work cycles and to meet deadlines. The postholder will liaise with the library services manager for support if necessary, to ensure these are met. 
• Work is derived from users (examples include requests for training, queries concerning access to resources), library staff, other libraries, NHSE, the London Searching and Training Forum (LSTF) to meet national requirements.  

Financial 

• Recommend, purchase and catalogue stock to agreed standards. 

 Partnerships

Communication

This may be in person, by telephone, email or post.

Internal

·     Library staff, library users, trust staff, students on placement. Examples could be meeting departmental managers to discuss training needs and devise training support for their staff; coming to an arrangement with a user over their very overdue library books; speaking at Trust induction. 

External

·     Staff from other libraries, suppliers, members of the public, South London Health Libraries’ Network, NHSE, and LSTF. Examples include meeting with other site trainers to devise a critical appraisal course, liaising with the regional Athens lead, presenting at the Knowledge and Library Services Forum.

·     There is a requirement to work on other sites on an occasional basis.

General

• The post is largely computer based for data input, searching, writing training materials, current evidence sheets. There is occasional lifting of heavy materials such as books, journals, the pushing of trolleys and climbing of ladders.
• The post requires frequent concentration, devising training materials or presentations, training users, performing highly complex literature reviews, inputting data and analysing for errors or possible areas for developing the service. The workload is largely predictable. The work pattern is largely unpredictable with frequent requirement to balance competing demands from Trust staff.
• There is occasional exposure to emotionally demanding circumstances, such as issues over staff performance or challenges from users over urgent requests or fines.
• The post uses computer systems for the majority of daily work. There is occasional exposure to verbal aggression from users over lost books. There is a regular requirement to travel between Trust sites.