Crynodeb o'r swydd
- Prif leoliad
- Dermatology
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 197-R-HF7465
- Cyflogwr
- Lewisham and Greenwich NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Queen Elizabeth Hospital
- Tref
- Woolwich
- Cyflog
- £24,937 - £26,598 per annum plus HCAS (pro rata for part time)
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 09/11/2025 23:59
Teitl cyflogwr
 
	
Dermatology Cancer Administrator
Band 3
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Trosolwg o'r swydd
We are looking for a cheerful, conscientious and adaptable person to join our busy expanding Dermatology Department
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems, including knowledge of Icare. Common sense and the ability to remain calm under pressure are essential attributes applicants will require for this post.
PLEASE NOTE: We are unable to offer sponsorship for this post
Prif ddyletswyddau'r swydd
You should have a good level of education. Keyboard proficiency, good customer care and experience in Administrative and Clerical duties are essential skills.
The successful candidate will be expected to work flexibly in order to meet the needs of the service.
The post holder will be based at QEH but maybe be asked to work at different sites on limited occasions
You will work in close liaison with the Dermatology Clinical Consultant team Specialist DRs , Nurses and Medical admin team You will also work in conjunction with the Cancer service team in ensuring efficient, effective, and clear pathways for patients.
This is a busy area and a focal point for receiving patients and visitors. You will need to be able to work in a calm, logical and methodical way, be able to multi-task whilst dealing with frequent interruptions and will need to possess effective communication skills.
Gweithio i'n sefydliad
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Job Summary:
- Accountable to the Service Manager for the smooth running of the Dermatology cancer pathway and giving support to the admin team
- To provide effective teamwork by possessing a high standard of communications skills both written and oral. To be able to prioritise their own workload with a good working knowledge of computer systems and possess the ability to be diplomatic at all times.
- To contribute to the standard operating procedures of the service.
- The work as part of the Cancer service within Lewisham and Greenwich Healthcare NHS Trust to facilitate, co-ordinate and support the nursing and clinical teams in delivering a high standard of care to patients and families.
Key Result Areas & Performance:
- To be accountable to the Service Manager for the day to day running of the department
- To inform the Service Manager of any untoward incident or occurrence so that remedial action can be taken at the earliest opportunity
- To be aware and comply with departmental policies and protocols
- To communicate with colleagues, healthcare professionals and patients in a polite and courteous manner, showing the degree of professionalism expected
- Under the supervision of the Service Manager ensure that clinics are maintained and adjusted in line with clinician’s and specialist nurses annual and study leave. This may involve cancelling and rescheduling of theatre lists and clinics as necessary. Compile forward planning sheets of clinics as requested
- Following receipt of new and follow up patient referrals, make patients appointments for theatre and clinic and ensuring that new patient encounters are created as per standard operating procedures.
- Highlighting any capacity issues to the service team.
- completing and coordinating the theatre ops list
- Generate new referrals from ERS system.
- Working with the Service Manager supporting all members of the unit team to ensure that all services are adequately covered
- To be responsible for ensuring that patients' notes are pulled and available for clinic that require them.
- Provide, at all times, a welcoming, supportive and caring environment for patients, relatives and visitors.
- Check every patient for any changes of recorded information and update according
- Ensure all follow up appointments are made as instructed by clinicians on the e-outcome form.
- Ensure that patients receive their appointments in good time, either by post/those sent by the Synertec automatic service/ or text message when needed.
- Regularly monitor and action the LGT uncashed report and email clinicians of any missing e-outcomes to ensure that all patients appointments have been actioned.
- Ensuring telephone lines are answered within good time and answering queries or re-directing as appropriate in a sensitive and professional manner.
- Ensure regular checks are made on the group email address and all email queries are dealt with in a timely manner, prioritising urgent email requests.
- Responsible for tracking and making sure patients are removed from the PTL appropriately
- Attend weekly MDT
- Attend Team Meetings
- Be responsible for completing LGT mandatory training and any new training as required in line with your role.
Manyleb y person
Qualifications & Training
Meini prawf hanfodol
- Good Level of Education GCSE's English/Maths or NVQ3 equivalent
- Good computer skills
- Good English and numeracy skills
Experience
Meini prawf hanfodol
- General Administrative/Reception Experience
- Excellent Communication Skills
Meini prawf dymunol
- NHS experience
- General public relations/Customer Care
- Proficient in Microsoft packages - Word/Excel
Knowledge & Skills
Meini prawf hanfodol
- Good working knowledge of computer systems
- Have a full knowledge of the importance of confidentiality (Data Protection Act)
- Possess the necessary skills needed to allow effective team working
- Be able to work effectively under stress
- To be able to manage and organise own workload with the ability to multi task with constant distraction
- Possess a high level of communication skills both written and oral
Meini prawf dymunol
- Working knowledge of Icare or equivalent NHS systems
- Proficient in Microsoft packages - Word/Excel
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Rachel Eastman
- Teitl y swydd
- Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0208 836 4250
- Gwybodaeth i gefnogi eich cais
- 07823 456535 Rachel Eastman 
Rhestr swyddi gyda Lewisham and Greenwich NHS Trust yn Gwasanaethau Gweinyddol neu bob sector












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