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Job summary

Main area
Improvement
Grade
Band 8a
Contract
Fixed term: 12 months (Maternity Leave Cover Ending 30-Apr-2027)
Hours
Full time - 37.5 hours per week
Job ref
197-RF7791
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Queen Elizabeth Hospital
Town
Woolwich
Salary
£55,690 - £62,682 per annum plus HCAS
Salary period
Yearly
Closing
28/01/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Improvement Programme Manager

Band 8a

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

We have an exciting opportunity to join our Improvement Delivery Team for one year providing cover for a maternity leave as an Improvement Programme Manager.

You would initially join our urgent and emergency care improvement programme and would lead workstreams focusing on delivering length of stay improvements across both of our hospitals. Hosted in the Improvement Delivery Team you would matrix work with operational and clinical colleagues both within LGT and across our place-based systems to provide hands on support to improve pathways and outcomes for patients.

You will bring experience in programme management, improvement methodologies and data analysis as well as excellent stakeholder management and collaboration skills. You will have both line management responsibilities and informal matrix management responsibilities and will have a proven and credible management approach.

In addition to supporting urgent and emergency care you will be part of a large Improvement Delivery Team and get involved in delivering training, responding to adhoc requests, and building a culture of continuous improvement across the organisation. Your portfolio may change in line with organisational priorities.

Main duties of the job

The Programme Manager will provide leadership to support the delivery of the improvement and efficiency portfolios, embedding a culture of improvement by building improvement, project and change management capability and capacity.

 

The postholder will typically work on one improvement programme aligned to the Trust’s strategic priorities e.g. Urgent and Emergency Care, Elective Care and / or complex thematic areas relating to the Trust’s efficiency priorities. They will sometimes work as part of a wider programme team and sometimes work autonomously, reporting into a Programme Director / Senior Responsible Officer in a matrix working arrangement.

 

The postholder will support with the design and implementation of improvement programmes and efficiency schemes that deliver evidence-based solutions to our strategic priorities. This includes developing and delivering project and programme plans, designing and delivering projects using agreed improvement methodologies, risk management, budgets, business cases and benefits realisation plans. The postholder will provide updates and high-level communication at a strategic level to governance groups and stakeholders. They will also develop plans to integrate programme outcomes into business as usual. The postholder will support the delivery of training in agreed methodologies to staff and patients.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

·         Provide support with and lead on elements of the design and delivery of a series of specific improvement and efficiency projects and programmes from start to end, ensuring they align with agreed organisational, system and national strategic priorities.

·         Deliver projects and programmes using analytical and issue-based problem solving, qualitative and quantitative analysis, and improvement / change management methodologies.

·         Ensure that clinical, professional and patient engagement is central to the delivery of all project activities.

·         Assist in the implementation of standardised improvement, project and change management methodologies across the trust which will deliver the key priorities outlined in the Trust’s improvement and change strategy.

·         Ensure systems are in place to enable improvement information to be used effectively by the Trust Board and managers at all levels across the Trust.

·         Understand and interpret new strategic targets and policies both at a national and local level which are relevant to the Trust

·         Analyse key performance data relating to improvement, identifying areas of poor performance and agreeing an improvement plan with the relevant teams

·         Provide regular progress reports for improvement projects and programmes and ensure learning is disseminated and spread across the Trust to maximise benefit and promote sustainability of change.

·         Set up appropriate programme and workstream plans highlighting key deliverables, milestones, roles and responsibilities required.

Person specification

Qualifications

Essential criteria
  • Masters degree or equivalent ability
  • Formal education to first degree level or equivalent ability
  • Project management qualification or equivalent ability
Desirable criteria
  • Improvement qualification or equivalent ability
  • Evidence of continuous professional development

Experience

Essential criteria
  • Management experience in healthcare or a transferable environment where change management skills have been required in the post
  • Experience in project management delivery with evidence of leading and delivering large scale improvement projects and tangible benefits including financial benefits
  • Experience of modelling complex data sets, including financial data sets, and providing clear and comprehensive outputs
  • Staff management experience
  • Budget management experience
  • Developing and delivering benefits realisation plans, including financial
  • Management of change and improvement and the use of tools and methodologies
  • Familiarity with basic IT applications
Desirable criteria
  • Experience in financial management
  • Experience of working in a clinical or operational role

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Amy Wigley
Job title
Senior Improvement Programme Manager
Email address
[email protected]
Telephone number
0208 333 3000
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