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Job summary

Main area
Adult Acute & Crisis Mental Health
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday 9am-5pm)
Job ref
277-7219422-AAC
Employer
Oxleas NHS Foundation Trust
Employer type
NHS
Site
Oxleas House
Town
Woolwich
Salary
£28,720 pa inc
Salary period
Yearly
Closing
18/06/2025 23:59
Oxleas NHS Foundation Trust logo

Ward Clerk

Band 2

Job overview

You will be required to provide day‑to‑day administration support to the Ward Manager and staff team on the ward. Excellent communication skills as well as sound administrative and IT skills are essential. Previous NHS experience and awareness of mental health is desirable but not essential.  You must be able to demonstrate sensitivity and tact when dealing with service users and their families.

Able to effectively communicate in English both verbally and in writing. This will mean that you can take part in conversations with patients/ colleagues, expressing yourself in fluent English and have no difficulty in making yourself understood. 

Main duties of the job

  • Proven administration skills with computer literacy to a competent level including word processing, excel spreadsheets and data input onto Trust systems
  • Good communication and relationships skills. With an ability to relate to patients who may be experiencing high levels of distress and emotional disturbance. 
  • Understanding of people with mental health problems.
  • Good organisational skills
  • Strong interpersonal skills and able to work under pressure.
  • Able to effectively communicate in English both verbally and in writing. This will mean that you can take part in conversations with patients/ colleagues, expressing yourself in fluent English and have no difficulty in making yourself understood. 

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
 
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
  • We’re Kind
  • We’re Fair
  • We Listen
  • We Care

Detailed job description and main responsibilities

As a ward clerk you will be expected to provide comprehensive clerical support to Maryon ward, enabling the effective and efficient delivery of mental health. This will include responding to telephone calls, taking messages and handing over information accurately and in a timely fashion. You will respond to our patients in an honest, non-judgmental and open manner. You will consider how you feel patients would want to be looked after and cared for, whilst also reflecting on whether you would want a friend or family member to be cared for in this environment. It is therefore very important to demonstrate a commitment to equal opportunities for everyone.

You will effectively provide and implement core operational administration functions, for example undertaking word processing, undertaking photocopying, distributing post, maintain accurate databases and records as directed by the Ward Manager and undertaking scanning of information onto RIO, to ensure ward team/service information requirements are met for the assessment of care needs for all of all patients.

We will expect you to always respond to patients in a sensitive manner, with regard to their age, sexuality, culture, race, gender, ethnicity, religion and disability.

Person specification

Experience

Essential criteria
  • Experience of working within the NHS or a similar environment
  • Experience/Understanding of people with mental health problems

Knowledge & Skills

Essential criteria
  • Good organisational skills
  • Sound knowledge of Microsoft office
  • Excellent communication
Desirable criteria
  • Able to use Excel to collect data

Effort & Environment

Essential criteria
  • Being aware of patients’ dignity and patient confidentiality.
  • Able to work in a busy, and challenging environment, remaining supportive to the team.
Veteran AwareNo smoking policyAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alice O'Halloran
Job title
Unit Office & Administration Manager
Email address
[email protected]
Telephone number
0203 953 6441

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