Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 197-LC6986
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- UHL
- Town
- lONDON
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 06/07/2025 23:59
Employer heading

Endoscopy Booking Coordinator
Band 3
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The post holder will work with the Endoscopy Supervisor to manage the waiting list and ensure all patients are booked to the appropriate endoscopic test within the required timeframe. They will take part in service improvement and development with the endoscopy coordinator and implement changes as necessary or agreed. On occasion, the post holder may also be required to work at the Queen Elizabeth Hospital Endoscopy Booking office to ensure smooth running of the service across the trust.
Main duties of the job
To ensure the Endoscopy Service works within national and trust guidelines working closely with the endoscopy Supervisor to ensure standards are identified and met. Work strictly within relevant targets, including endoscopy targets, outpatient targets and Cancer targets and bring potential waiting time problems to the attention of the endoscopy coordinator. Have knowledge of and understanding of the importance and implications of Endoscopy and outpatient clinic rescheduling, including basic rescheduling duties. To contact all patients when booking both short-notice and routine appointments ensuring that all appointments are monitored and a robust process is in place to identify patients who do not confirm their appointment. Book interpreter services and ensuring that this information is recorded accurately. Highlight any capacity problems to the Endoscopy Supervisor. Where required, manage referrals and the tracking of these to external, outsourced providers. To be responsible for the departmental resources including the ordering of stationery as and when required. Identify any training needs and discuss with these with the Endoscopy Supervisor during PDP. To manage the day to day running of the department taking responsibility for anticipating and resolving issues as they arise. To escalate to the endoscopy Supervisor any issues that may impact on the service. To work with the endoscopy Supervisor to develop new ways of working and development of service improvement.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
To ensure the Endoscopy Service works within national and trust guidelines working closely with the endoscopy Supervisor to ensure standards are identified and met.
Work strictly within relevant targets, including endoscopy targets, outpatient targets and Cancer targets and bring potential waiting time problems to the attention of the endoscopy coordinator.
Have knowledge of and understanding of the importance and implications of Endoscopy and outpatient clinic rescheduling, including basic rescheduling duties.
To contact all patients when booking both short-notice and routine appointments ensuring that all appointments are monitored and a robust process is in place to identify patients who do not confirm their appointment.
Book interpreter services and ensuring that this information is recorded accurately
Highlight any capacity problems to the Endoscopy Supervisor. Where required, manage referrals and the tracking of these to external, outsourced providers.
To be responsible for the departmental resources including the ordering of stationery as and when required.
Identify any training needs and discuss with these with the Endoscopy Supervisor during PDP. To manage the day to day running of the department taking responsibility for anticipating and resolving issues as they arise.
To escalate to the endoscopy Supervisor any issues that may impact on the service. To work with the endoscopy Supervisor to develop new ways of working and development of service improvement.
Person specification
Work experience
Essential criteria
- Previous experience of working within the NHS,
- Computer competent – Word and Excel essential Awareness of confidentiality issues Organisational Skills Numerate & literate Excellent communication skills
- Prioritise own workload Flexible Willingness to learn Motivated Hard working Good Interpersonal Skills and the ability to communicate with personnel at all levels of the organisation
Desirable criteria
- Experience of using I care or similar system Knowledge of budget management
EDUCATION
Essential criteria
- Educated to GCSE standard NVQ level 3 in administration or equivalent experience
Desirable criteria
- Knowledge or experience of booking complex clinic or diagnostic tests.
Skills, Knowledge and Ability
Essential criteria
- Awareness of confidentiality issues
- Organisational Skills
- Excellent communication skills
Desirable criteria
- Experience of using I care or similar system Knowledge of budget management
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Danielle Webster
- Job title
- Assistant service manager
- Email address
- [email protected]
- Telephone number
- 07407849062
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