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Job summary

Main area
ICT Department
Band 3
37.5 hours per week
Job ref
Pennine Care NHS Foundation Trust
Employer type
Trust Headquarters
£16,968 to £19,852 pa
22/04/2018 23:59
Pennine Care NHS Foundation Trust logo

Service Desk Operative

Band 3

Formed in 2002, Pennine Care has grown to become a leading provider of community and mental health services.

Our vision is to deliver the best care to patients, people and families in our local communities, by working effectively with partners to help people to live well.

We provide care to thousands of people every day. In fact our community and mental health services support around 2.4 million patient contacts each year across six boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport, Tameside and Glossop and Trafford.

As well as looking after our patients, we look after our 5,500 staff, and we’re proud to be listed in the HSJ and Nursing Times ‘Top 120 Places to Work’ list (2015). Staff are supported to continue their professional development with relevant training and progression opportunities. 

We consider ourselves lucky to be based just a few miles from the wonderful city of Manchester. We have vibrant city life in one direction and rolling green countryside in the other – the best of both worlds!

The Trust provides support to all new starters, in patient facing roles bands 1 to 4, to successfully complete the Fundamental Care Certificate standards relevant to their role. The certificate provides knowledge and skills to enable staff to perform safely and effectively.


To provide a quality Service Desk functionality for ICT users in the Trust and also carry out administrative tasks for the ICT Department.

The post holder will log, prioritise, and assign support calls to the technical staff within the departmental guidelines and following ITIL standards.

A real dedication to provide an effective, responsive, user friendly and customer focused Service Desk facility.

No smoking policyPositive about disabled people

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Apply online now

Further details / informal visits contact

Julie Siddall - Service Desk Manager
0161 716 3304

If you have problems applying, contact

0161 716 3241