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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon - Fri 9/5)
Job ref
437-7456320
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Breightmet Health Centre
Town
Bolton
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
22/10/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Team Administrator

NHS AfC: Band 3

Job overview

The OPCMHT and MATS administration support officer will provide a comprehensive administration service, to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers. 

 

In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.

 

To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.

 

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

 

Main duties of the job

To be the first point of contact for all calls from service users, carers, external agencies or GP surgeries so excellent communication skills and manner are essential.  Processing of referrals, updating of the electronic patient record system with demographic details and ensuring all data quality requirements are adhered to with accuracy.  Booking of service user appointments, diary management, minute taking, using initiative.  There is also a requirement to cover reception areas and duties for clinics

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

Staff benefits

  • Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

Person specification

Education/Qualifications

Essential criteria
  • • Ability to use Microsoft packages to a high standard.
  • • Knowledge of word application essential.
  • • GCSE Maths and English or equivalent.
Desirable criteria
  • • IT related qualification.
  • • RSA . NVQ qualification.

Experience

Essential criteria
  • • Ability to liaise with multidisciplinary team and differing levels of personnel.
  • • Needs to be able to decide importance of tasks and how to tackle them.
  • • Must be able to work with colleagues, sharing workload, particularly in times of colleague absence. • Working within a confidential environment.
  • • Working within a confidential environment.
Desirable criteria
  • • Use of office equipment
  • • A patient administrative background.
  • • Knowledge of Performance and Data Quality.
  • • Experience of using Trust patient electronic record system, Paris

Skills and Abilities

Essential criteria
  • • The ability to prioritise and plan conflicting and complex work demands
  • • Outstanding communication Skills
  • • Advanced keyboard Skills
  • • The ability to navigate IT systems, including Excel, Word and Powerpoint
  • • Ability to be numerate and provide statistical data accurately.
Desirable criteria
  • • Patient administration background
  • • Knowledge of the EPR system
  • • Minute taking
  • • Audio Typing
  • • Knowledge of working within the NHS

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy Mellan
Job title
Senior Administrator
Email address
[email protected]
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