Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri 9/5)
- Job ref
- 437-7456320
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Breightmet Health Centre
- Town
- Bolton
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading

Team Administrator
NHS AfC: Band 3
Job overview
The OPCMHT and MATS administration support officer will provide a comprehensive administration service, to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers.
In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.
To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
To be the first point of contact for all calls from service users, carers, external agencies or GP surgeries so excellent communication skills and manner are essential. Processing of referrals, updating of the electronic patient record system with demographic details and ensuring all data quality requirements are adhered to with accuracy. Booking of service user appointments, diary management, minute taking, using initiative. There is also a requirement to cover reception areas and duties for clinics
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person specification
Education/Qualifications
Essential criteria
- • Ability to use Microsoft packages to a high standard.
- • Knowledge of word application essential.
- • GCSE Maths and English or equivalent.
Desirable criteria
- • IT related qualification.
- • RSA . NVQ qualification.
Experience
Essential criteria
- • Ability to liaise with multidisciplinary team and differing levels of personnel.
- • Needs to be able to decide importance of tasks and how to tackle them.
- • Must be able to work with colleagues, sharing workload, particularly in times of colleague absence. • Working within a confidential environment.
- • Working within a confidential environment.
Desirable criteria
- • Use of office equipment
- • A patient administrative background.
- • Knowledge of Performance and Data Quality.
- • Experience of using Trust patient electronic record system, Paris
Skills and Abilities
Essential criteria
- • The ability to prioritise and plan conflicting and complex work demands
- • Outstanding communication Skills
- • Advanced keyboard Skills
- • The ability to navigate IT systems, including Excel, Word and Powerpoint
- • Ability to be numerate and provide statistical data accurately.
Desirable criteria
- • Patient administration background
- • Knowledge of the EPR system
- • Minute taking
- • Audio Typing
- • Knowledge of working within the NHS
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucy Mellan
- Job title
- Senior Administrator
- Email address
- [email protected]
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