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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent: Mon - Fri 9/5
Hours
Full time - 37.5 hours per week (Mon - Fri 9/5 (Happy to discuss flexible working))
Job ref
437-8165082
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Bolton CAMHS, Royal Bolton Hospital
Town
Bolton
Salary
£25,272 per annum pro rata
Salary period
Yearly
Closing
28/09/2026 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Receptionist

Band 2

Job overview

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team.  This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users’ attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

The reception service opening hours are at present, 9:00 am – 5:00 pm, Monday to Friday.  A flexible approach to working is essential.

In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence / sickness.  The Trust reserves the right to change your normal area of work to any other location within the Bolton Trust services.

Main duties of the job

Be the first point of contact for all visitors and callers to the unit.  Managing all calls and queries appropriately in a professional manner and re-directing as appropriate.  Booking of patient appointments.  Ensure a clean and tidy environment is maintained within reception area.  Be an excellent communicator and ability to always remain calm in difficult situations

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

  • Pay Enhancements
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Education/Qualifications

Essential criteria
  • Ability to use word processing packages effectively
  • GCSE Maths or equivalent
  • GCSE English or equivalent
Desirable criteria
  • Prior experience of use of word packages

Experience

Essential criteria
  • Must possess ability to communicate effectively
  • Must have experience of working in an administration office
  • Able to take messages competently and convey them accurately to relevant personnel via verbal communication or accurately by email.
Desirable criteria
  • Experience of working on a busy reception desk
  • Experience of working within the NHS

Knowledge

Essential criteria
  • Good understanding of the needs for confidentiality
  • Good knowledge of administration processes
Desirable criteria
  • Knowledge of Mental Health NHS administration processes

Other

Essential criteria
  • Must have understanding of confidentiality
  • Sensitive to the needs of service users

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Andrina Uttridge
Job title
Administration Manager
Email address
[email protected]
Telephone number
01204483222
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