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Job summary

Main area
Admin
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday - 09.00am -17:00pm)
Job ref
437-7408174
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
CMHT Central & South Trafford, Brook Heys
Town
Broadheath, Altrincham, Cheshire
Salary
£24,937 - £26,598 Pro Rata
Salary period
Yearly
Closing
12/09/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

CMHT Central & South Trafford - Team Administrator

Band 3

Job overview

Please note - This role is not eligible for sponsorship under current immigration rules.

Role is based at Brook Heys which is a patient facing site within Trafford working for the CMHT Central & South Trafford.  You will be taking incoming calls and greeting service users attending clinics with the team for the CMHT.  Logging daily referrals to the team, recording clinical meeting notes, arranging outpatient appointments for service users and creating letters.   Working in a fast paced working environment within a multi-disciplinary Community Mental Health Team. 

Main duties of the job

To provide admin support to the clinical team in relation to clinical correspondence, appointment booking and referral processing. 

 

To provide an efficient and effective administrative service to the CMHT Central & South Trafford Team.   Processing referrals, coordinating appointments for our service users and their carers where appropriate, typing of general correspondence, reports etc.  minute taking on occasion at MDT, professional and Safeguarding meetings.  Accurate recording of data quality information.  To have a flexible approach in providing admin support to the multi-disciplinary teams working with the client group with mental health problems.  There will be client and carer telephone contact therefore good communication skills are essential.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details of this role. 

General admin duties to include referral processing, data inputting, telephone contact with service users, carers and other outside agencies as appropriate.  

Person specification

Experience

Essential criteria
  • Office Experience
Desirable criteria
  • Patient facing experience, EPR systems experience.

Knowledge

Essential criteria
  • Data Protection and Patient Confidentiality.
Desirable criteria
  • Mental health and NHS knowledge.

Education

Essential criteria
  • Competency based qualification or demonstrable experience.
Desirable criteria
  • IT qualifications - ECDL, CLAIT.

Skills and Abilities

Essential criteria
  • Office skills/experience.
Desirable criteria
  • EPR systems knowledge.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Steven Richbell
Job title
Community Admin Manager
Email address
[email protected]
Telephone number
0161 357 1340
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