Job overview

• The postholder will provide an efficient and effective administration support to the Living Well Team to support staff and patients.
• To undertake the administration of all referrals and enquiries received into the team, providing excellent customer service.
• To ensure best practice standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Main duties of the job

• To undertake the comprehensive administration of all referrals and enquiries received into the Living Well team.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and maintain the security of the information contained within these systems
• To collate all relevant available information to enable the effective management of referrals/enquiries received by the team.
• To facilitate the day to day functioning of the team, including organizing and attending the Multi Disciplinary Team (MDT) daily and weekly huddles and actioning the outcomes of the huddles including minute taking where necessary
• To be involved in the review of administrative processes within the Living Well team and contribute to the ongoing improvement 
• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. 
• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
• To work with and support the manager of the Team.
• To work with and support the team in their day to day work.
• To undertake such other tasks that may be required from time to time by the professional staff within the Teams

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel