Job overview

This is a great volunteering admin role supporting our Patient Feedback and the Involvement & Engagement teams. You will be supporting the gathering, collation and promotion of patient, carer and staff feedback via the Friends and Family Test training and event evaluations and bespoke questionnaires.

We have a statutory duty to gather this feedback which is submitted to NHS England. This feedback gives us insight into what we do well as well as areas of improvement.

Main duties of the job

The role is intended to support our patient feedback team and enhance the service they offer.

 Please see below what you may be involved in with this role:

• Inputting feedback data on to the computer system
• Printing and distributing FFT cards and posters
• Preparing resources for posting to services
• Various admin tasks to support the patient feedback manager

DBS Level for this role is:  Standard

 The knowledge, skills and attributes required for the role:

• To be friendly, enthusiastic and reliable
• Good computer skills
• Good communication skills, verbal and written
• Excellent understanding of confidentiality
• Experience of working in an office environment

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What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Interviews for this role will be held on: 

• Tuesday 29th July 2025
• at Pennine Care NHS Foundation Trust HQ, 225 Old Street, Ashton-Under-Lyne, OL6 7SR
• Please ensure you are available on this date

Working for our organisation

Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.

We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.

Volunteer Recruitment

Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process.

Please be aware that due to the robust process, recruitment can sometimes take a few weeks.

Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:

• Complete an identity (ID)
• Complete a Disclosure and Barring Service* (DBS) Check,
• Complete an Occupational health assessment
• Give details for two references
• Complete relevant training.

*Disclosure and Barring Service (DBS) Check

DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking.

We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service

We look forward to you joining us and making a difference.