Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (4 days, per week Mon, Tues, Thurs & Fri - 9am to 3pm, per day (happy to discuss flecible working))
- Job ref
- 437-7135039
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Later Life CMHT North
- Town
- Crumpsall Vale, Manchester
- Salary
- £24,937 - £26,598 Pro rata
- Salary period
- Yearly
- Closing
- 18/08/2025 23:59
Employer heading

Citywide Later Life Administrator
NHS AfC: Band 3
Job overview
We are looking for an enthusiastic, experienced administrator to join our busy CMHT Older Adults Team. You will be part of a team of administrators providing admin cover to our service users, clinicians and other health professionals.
This post is for a citywide administrator and you will be expected to work at various sites across Manchester including MRI, Wythenshawe, Chorlton and Crumpsall Vale
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
The successful post holder will be responsible for processing referrals in a timely manner, ensuring all personal information is recorded accurately and confidentially and other data quality/target procedures.
Answer incoming calls to the service, arrange appointments, and complete general correspondence letters/reports.
The post holder will provide an administrative function to the clinical team, be responsible for taking minutes on a rota basis for team meetings/MDT/safeguarding and professionals meetings, answer a high volume of calls on a daily basis as well as complete other administrative tasks such as scanning/copying.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification.
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person specification
Education / Qualifications
Essential criteria
- Good level of education Maths and English including a level 3 qualification (eg NVQ, B-TEC QCF, Apprrenticeship) or equivalent
- RSA 2 qualification/experience using DICT8 or other audio typing systems
Desirable criteria
- Other relevant IT qualifications,
Experience
Essential criteria
- Have experience in working in a busy office that ensures confidentiality
Desirable criteria
- Experience of working in Healthcare setting
Skills and Abilities
Essential criteria
- effective time management skills. The ability to navigate IT systems, inc Excel, Word and PowerPoint. Ability to be numerate and provide statistical data accurately. The ability to prioritise and plan conflicting and complex work demands. Outstanding communication skills.
Desirable criteria
- Patient administration background, Knowledge of the EPR system. Be helpful & approachable.
Knowledge
Essential criteria
- The Data Protection Act and Client Confidentiality
Desirable criteria
- Mental Health issues and challenges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Benita Ghilks
- Job title
- Later Life Admin Manager
- Email address
- [email protected]
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