Job overview

The Senior Accounts Receivable Assistant is responsible for supporting the Accounts Receivable Manager to minimise bad debt through chasing NHS and associated debtors,
ensuring prompt payment of invoices to achieve targets, in accordance with Company Credit Management Policies, practices and procedures.
The post holder will be responsible for monitoring of specific Debtor accounts and for the collection of nominated debts, ensuring that the recovery methods used are appropriate to the individual customer’s circumstance and are in accordance with the Trust’s Financial Standing
Instructions and Standing orders and other relevant legislation. This will include ensuring that work is completed in line with local and national timescales and guidance.

Main duties of the job

Issue reminder letters and statements to customers. Manage Customer accounts, working in a proactive manner to collect monies owed to
the Trust effectively and efficiently using all forms of communication; e.g. telephone calls, letters and E-mail.
Building professional working relationships with customers.
 Negotiation and discussion with patients and customers to ensure timely repayment of debt.
 Calculate and issue repayment arrangements to customers needing to pay by
instalments.
 Monitor instalment repayments.
 Investigate discrepancies and queries relating to patient and customer accounts.
Analyse data and information with a view to resolving complex discrepancies and disputes.
Liaise with other Trust Departments and outside agencies to investigate and resolve
queries and disputes relating to patients and customers’ accounts. 

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of  over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.