Job summary
- Main area
- Patient Access
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday to Friday)
- Job ref
- 349-COR-7769119-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Trafford General Hopsital
- Town
- Davyhulme
- Salary
- £25,272 Pro rata (per annum)
- Salary period
- Yearly
- Closing
- 23/04/2026 23:59
Employer heading
Office Assistant
NHS AfC: Band 2
Job overview
The Trafford Elective Surgical Hub (TESH) is seeking a motivated and organised Office Assistant (Band 2) to support the efficient delivery of the Pre‑Operative Assessment (POA) service. This is a key administrative role ensuring that patients are booked promptly and accurately into their pre‑operative appointments, enabling safe and smooth progression along the surgical pathway.
The post‑holder will provide day‑to‑day administrative and clerical support within a busy office environment, including managing patient information, maintaining electronic records, handling telephone enquiries, and supporting clinic flow. A strong focus on customer service, attention to detail, and the ability to work professionally with patients and the wider multi‑disciplinary team are essential.
This is an excellent opportunity for someone who enjoys working in a patient‑focused administrative setting and is committed to supporting high‑quality elective care. You will be part of a friendly and supportive team, contributing to the Trust’s commitment to delivering timely, safe and effective elective services.
Main duties of the job
Arrange and amend pre‑operative assessment appointments, ensuring accurate and timely booking.
Maintain and update patient records, including data entry, scanning and filing.
Handle telephone enquiries professionally and support the cancellation line.
Provide high‑quality customer service, escalating queries when needed.
Support daily office and clinic operations, following Trust policies and confidentiality requirements.
Working for our organisation
| Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust. At MFT we’re All Here For You - every step of the way. Join us today. |
Detailed job description and main responsibilities
| To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. Explore ‘Inside MFT – Your Candidate Place’ To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply. To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Supporting Documents’ section and once opened, you can where either scan QR code or click on the link provided. Closing vacancy listings early We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. |
Person specification
Skills
Essential criteria
- excellent communication skills
Desirable criteria
- Competent use of Hive
Interview Criteria
Essential criteria
- Experience of dealing with members of the public
Desirable criteria
- competent in the use of Microsoft office
Essential Criteria
Essential criteria
- Able to react to unpredictable issues
Desirable criteria
- Competent in the use of Microsoft office
Shortlisting criteria
Essential criteria
- educated to GCSE level or equivalent
Desirable criteria
- Experience of working in the NHS
- competent in the use of Microsoft Office
- competent use of HIVE
Experiance
Essential criteria
- Previous waiting list management experience
- Experience of working in an Acute Hospital Setting
Desirable criteria
- Experience of working directly with consultant staff
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Clare Haymes
- Job title
- Deputy Unit Manager Booking & Scheduling
- Email address
- [email protected]
- Telephone number
- 01619348448
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