Job summary
- Main area
- Administration support for Audiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 40.75 hours per week (Job 1 - Monday 9am- 6pm, Tuesday 9am- 5.30pm, Friday 1pm - 5pm Job 2 - Wednesday 9.30am- 6pm, Thursday 9.30am- 5pm, Friday 1pm- 5.15pm)
- Job ref
- 362-A-25-7364268
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stepping Hill Hospital
- Town
- Hazel Grove
- Salary
- £24,465 pro rata per annum
- Salary period
- Yearly
- Closing
- 17/09/2025 23:59
Employer heading
Clerical Officer
Band 2
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
- Provide administrative support to the Audiology department
- Reception desk duties to book patients in and also deal with any enquires.
- Booking of appointments for patients and
- Dealing with phone, email and text enquires
Main duties of the job
To provide administrative duties and reception service to all patient/personnel who access the Audiology Department. There are 2 vacant posts with this job, 1 20.5 hours and 1 20.25 hours. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.
The post holder will be expected to work flexibly in the department to ensure the service has sufficient cover available to meet patient and service needs.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Communications
· Provide reception duties.
· Deal with telephone, email and text enquiries from patients and other healthcare workers.
· Deal with face to face enquiries from patients who may be hard of hearing or deaf.
· Type up clinic reports and letters to support Audiologists.
· Use Relay to communicate with deaf patients where required.
Responsibility for Patient Care
· Maintain confidentiality of patient information.
· Organise transport including ambulances and taxis for patients.
· Issue replacement batteries to patients.
· Assist patients /service users/carers/relatives during incidental contacts
Planning and organising
· Organise and plan own day to day workload or activities in order to meet the demands of the job role.
· Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
· Organise battery distribution to local centres, taking into account stock levels.
· Ensure patient notes available for clinics.
Responsibilities for Physical and / or Financial Resources
· Ensure safe and efficient use of equipment, resources and consumables at all times.
· Actively contribute to the efficient management of departmental resources, including ordering/monitoring of supplies.
· Organise hearing aids for repair through drop-in, internal and external post.
· Send and receive earmoulds to/from manufacturers, if required.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16..
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Person specification
Education and qualifications
Essential criteria
- Recognised typing or word processing qualification.
- Basic numeracy and literacy
Desirable criteria
- GCSE in maths and or English
- Experience of Patient Centre, advantis, evolve
Knowledge
Essential criteria
- Computer literate
- Communication strategies
Desirable criteria
- Deaf and Equality&Diversity Awareness
- Customer service
Experience
Essential criteria
- General office experience
Desirable criteria
- Experience of dealing with dealing with people from diverse background.
- Experience of working in the NHS
Skills and abilities
Essential criteria
- Able to communicate sensitively and effectively with the deaf and hard of hearing
- Able to use own initiative.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lucy Hughes
- Job title
- Audiology Lead
- Email address
- [email protected]
- Telephone number
- 01614194183
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